Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint

Business response:

Thank you for evaluating your recent stay with us. Although you liked our convenient location, we apologize for the issues you encountered with the door and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our maintenance team to ensure procedures are being followed to prevent such issues in the future. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your overnight stay. We are glad to read you had an overall pleasant visit and liked our well-kept property. However, please accept our apologies for issues you experienced during check-in. A first impression is always important, and what you described is not the impression you should have of our hotel. We appreciate your business and hope you will consider giving us another chance the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for your loyalty towards Extended Stay America and for making us your home away from home. It is a pleasure to know you had a fantastic stay and that you were awed by our spectacular hospitality. On behalf of our team members, especially Latasha, we thank you once more for highlighting the efforts put in by them in making your visits memorable. Your kind words are appreciated, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful feedback of Extended Stay America. We are delighted to know you had a great stay and that Shevonne went above your expectations. It was a pleasure reading your review, and we will be sure to share your kind compliments with her for doing an amazing job. Thank you again for choosing us, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Renee, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Renee, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management