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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing We complained about the shower and the toilet. They said they were going to get the maintenance man to come fix it. He didn’t. We ask for another room and we didn’t get that either. Will never stay there again.
Business response:
Thank you for your review. We are sorry for the maintenance issues in your suite, and we were unable to resolve it to your satisfaction. Your feedback will be shared with the appropriate team to prevent such problems from occurring in the future. We appreciate your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Nice area rooms were good but entrance and main lobby had a lingering bad odor
Business response:
Thank you for choosing us. Although you had an overall pleasant stay, we apologize for the inconvenience you had. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of the lobby. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The experience is what you make it For starters I’ve had two very rude receptionist with unprofessional attitudes check me in. I can over look just about anything but those two ladies got under my skin with their attitudes. They’re under staffed so house keeping don’t clean well, the carpet in my room has red stains in the carpet as well as a few other stains. The hallways smell like dog. The elevator walls are never cleaned. Over all experience is ok, but it could be better.
Business response:
Thank you for your review. We are glad overall you had a good stay. However, we are sorry for the unpleasant experience you had with our associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We also apologize for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team for review and action. We value your comments... read more
Disorganized It was okay we booked a 1 room double beds we got there they didn’t have double beds so we had to get 2 separate rooms which we dislike. Seems like they always disorganized. Rooms okay i didn’t really sleep well. But I guess it was okay for 1 night. Oh and I heard a dog too not sure if pets are permitted in there.
Business response:
Thank you for being our guest and providing your feedback. We apologize we were not able to accommodate you with the suite of your choice and apologize for the inconvenience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Icky Sticky floors and counters..ugh. Got there around 7pm, Checked in and went to the room. First thing, I walked in and felt the Sticky floor. Looked over and noticed all tables and counter tops also had a sticky coating. Grabbed a wash cloth and cleaned. No kitchen supplies, not one glass or cup. Why stay at a hotel with a kitchenette if no utensils? Too tired to complain. Didn't expected much for the price. But I did except a clean room.
Business response:
Thank you for your review. We are sorry for the service issues you encountered and also apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with the housekeeping and front desk departments to make sure all procedures are being followed, so this does not happen in the future. Kindly note, kitchenware for your suite is kept and available at the front desk upon request. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 4.4 star rating with 1,329 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.