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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Since I was staying for a whole week the price was the driver. Since I was traveling alone some of the issues with the staff and condition of the room was not that big of deal. Everything in the room worked but there were major stains in the carpet and the staff was not up to the customer service that I was experiencing in the Jacksonville area.
Business response:
We appreciate you writing a review of your recent visit. We are glad you had an overall good stay and found us to be a fair value. However, we apologize for the cleanliness issues in your suite and the service issues you encountered. We are working with the appropriate teams to ensure procedures are being followed to prevent such problems in the future. We hope you will choose us again for a much better experience. Sincerely, Hotel Management
More like an efficiency apartment and very comfort Nice facility to be able to prepare and have meals in the room. I wish I had a TV line-up of the channels.
Business response:
All of us here at Extended Stay America are thrilled to hear you loved your stay with us! Thank you for sharing your amazing comments. We appreciate you mentioning how convenient it was to have a fully-equipped in your suite as this is an important feature to many travelers staying for multiple nights. We like to think we provide the perfect home away from home for our guests and we are glad you agree! However, we regret not meeting some of your expectations. It was a pleasure having you as our guest, and we hope to see you ... read more
Stay often Great location friendly staff
Business response:
Mark, thank you for the review of your stay at Extended Stay America. We are glad you liked our convenient location and friendly staff and had a great stay. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management.
Meh Front desk was friendly. Bed & pillows were awful, as well as pull out bed. No breakfast the following morning as they had nothing except coffee. When I asked if everything was already taken she said "no we didn't have any". Bery frustrating when traveling with children. Room was clean and pool was nice. Halls were dirty and every trash can was overfill and had trash all around on ground... the ones outside doors and inside!
Business response:
Thank you for choosing to stay with us. We're glad to know you were pleased with the service provided by our front desk associates and that you liked your well-kept room. However, we're sorry for not meeting your expectations with our grab-and-go breakfast and the cleanliness issues you encountered in the hallways. We have made a note of your feedback as we plan any changes to our breakfast selections. We have also discussed your concerns with our housekeeping team to be more diligent with their efforts moving forward. We ho... read more
There was kids running around and knocking on doors. Also the staff did not do anything when I called nor did they call me back to ask if the knocking stopped. I hated it over all !
Business response:
Thank you for reviewing your stay. We are sorry you the noise issues you experienced and regret the inconvenience it caused. Your concern regarding the service has been shared with the appropriate team to ensure they be more diligent going forward. We appreciate your feedback and hope you will give us a chance to redeem ourselves on your next stay. Sincerely, Hotel Management
Management xpurtepus and helpful great check in experience
Business response:
Quan, what amazing feedback! We were so happy to read that from check-in through check-out we were able to provide you with a great stay at Extended Stay America. We love that you will come back again and hope it will be soon. Sincerely, Hotel Management
It was great staff and surrounding area was perfect.
Business response:
Derrick, thank you for reviewing your nice experience at Extended Stay America. It is a pleasure to read compliments about our friendly staff and well-maintained property. Thank you again for being our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 4.4 star rating with 1,242 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.