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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The experience is what you make it For starters I’ve had two very rude receptionist with unprofessional attitudes check me in. I can over look just about anything but those two ladies got under my skin with their attitudes. They’re under staffed so house keeping don’t clean well, the carpet in my room has red stains in the carpet as well as a few other stains. The hallways smell like dog. The elevator walls are never cleaned. Over all experience is ok, but it could be better.
Business response:
Thank you for your review. We are glad overall you had a good stay. However, we are sorry for the unpleasant experience you had with our associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We also apologize for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team for review and action. We value your comments... read more
Disorganized It was okay we booked a 1 room double beds we got there they didn’t have double beds so we had to get 2 separate rooms which we dislike. Seems like they always disorganized. Rooms okay i didn’t really sleep well. But I guess it was okay for 1 night. Oh and I heard a dog too not sure if pets are permitted in there.
Business response:
Thank you for being our guest and providing your feedback. We apologize we were not able to accommodate you with the suite of your choice and apologize for the inconvenience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Icky Sticky floors and counters..ugh. Got there around 7pm, Checked in and went to the room. First thing, I walked in and felt the Sticky floor. Looked over and noticed all tables and counter tops also had a sticky coating. Grabbed a wash cloth and cleaned. No kitchen supplies, not one glass or cup. Why stay at a hotel with a kitchenette if no utensils? Too tired to complain. Didn't expected much for the price. But I did except a clean room.
Business response:
Thank you for your review. We are sorry for the service issues you encountered and also apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with the housekeeping and front desk departments to make sure all procedures are being followed, so this does not happen in the future. Kindly note, kitchenware for your suite is kept and available at the front desk upon request. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel... read more
You get what you pay for. Good side: The bed sheets were clean. There was soap and hot water. The AC works and refrigerator works. Breakfast is granola bars, muffins, oatmeal, coffee and tea.There is cable. The general expectations were met. The bad side: The kitchen floor was dirty. The counters and cabinets look old, with markings on them. The room #127 is adjacent to a swinging door that banged all night as people walked through it. (Don’t get that room). We waited in the Lobby for over 20 minutes to be checked in.
Business response:
Thank you for staying at our hotel. We are glad you liked some aspects of your overall stay. However, we apologize for the noise and cleanliness issue you encountered while here and regret the inconvenience it caused. We are also sorry for the wait time issue you experienced. Thank you again, and we hope to serve you better on your next visit. Sincerely, Hotel Management
The price was nice but the cleanliness of the room and the pool could have been better! Hair, rubber bands, and toys all in the pool and I witnessed at least 3 lizards running around. My room had cockroaches. A roach was in the iron and a roach was crawling on the bathroom floor. There was no towels in the room. We had to wait until late that night before we could get sheets for the sofa bed and towels because they were being washed. My overall stay wasn’t that great but I guess you get what you paid for
Business response:
Thank you for the review of your stay at Extended Stay America. Although you had an overall comfortable stay, we apologize for the service and cleanliness issues you encountered. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will consider and give us another chance to prove that we are committed to provi... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 4.4 star rating with 1,242 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.