Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint

Yasmeen 

on Expedia

2 years ago

Switches not working, toilet seat and bath tub loose, dirt and mold is visible in bathroom and kitchen, dirty floor. Very disappointing. 

Anonymous 

on Expedia

2 years ago

Reservations are meaningless I attempted to call the hotel to confirm our stay but could not get anyone to answer. At one point I was on hold and told I was number 100+ in queue and to leave a callback number, which I did. They never called back. We arrived at 8:30 pm and there was no one at the desk. We waited about 20 min for someone to arrive to try to check in. We had reservations but the room was not available. We were told it was "first come-first served" and reservations were meaningless. After much discussion, she ca... read more

Nora 

on Expedia

2 years ago

WORST hotel ever This the WORST place I ever stay, infact I check back out after seeing the room, the place had NO ice machine on the floor and when I asked was told they had no ice machines, people hanging around the building ,I didn't feel safe. Ourside the elevator was trash laying on the floor, the smell in the room and elevator was HORRIBLE!!! 

Michelle 

on Expedia

2 years ago

This place is in a convenient location and seemed like a safe area. It's along a street along with a whole host of other hotels. I had trouble checking in, but don't know if that area was from Expedia or the hotel. The floor to our room smelled terrible. The carpet was full of stains and very gross looking. The room itself had fake wood floors which looked nice. The room also smelled bad, but a different smell than the hallway. Room was very spacious with a small kitchenette. Our bathroom sink drained extremely slowly. By th... read more

Tuyen 

on Expedia

2 years ago

Staff was not in the lobby hardly ever. You had to wait until someone popped up to be serviced. No bell or anything to notify someone. 3rd floor was absolutely disgusting. The floors were not vacuumed or taken care of. I felt unsafe. There was a homeless woman knocking on everyone’s door asking for money and a ride. No one had escorted her off the premises. I will never bring my family to this hotel again.