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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and smelly
Business response:
Dear Shane, Thank you for taking the time to review your stay with us. We are disappointed to know about the concerns with cleanliness, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding visit, so we hope you will revisit so we can show you the hospitality you deserve. Sincerely,Hotel Management
Showed up to check in and they had no rooms available, no help was offered or alternatives
Business response:
Dear Leonel, Thank you for staying with us and sharing your review. We are sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management
1 out of 10 The hotel was absolutely discarding with marijuanas smell and dog pee all over the hallway. We waiting 15 min by the front desk to get helped with someone that was on the phone speakers while talking to us. We did not feel welcomed in addition of the hygiene
Business response:
Dear Mokrane, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of all guests, so we are sorry for not meeting these expectations. Your feedback is shared with our concerned team so this is never repeated. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
I showed up and they canceled all 2 bed rooms including mine. They obviously overbooked and offered nothing in compensation other than a refund. No help in trying to find another place to stay.
Business response:
Dear Chaney, Thank you for choosing us, but we are sorry about your reservation experience. You could not stay with us this time, and we apologize that we could not help you to your satisfaction. We are working on reviewing our process and ensuring such incidents are handled better in the future. Please allow us to host you again whenever your travels bring you to this area.SincerelyHotel Management
The front desk girl was the sweetest, but the room and hotel was aweful. Dirty. Smelly. And you wont be sleeping alone…roaches.
Business response:
Denise, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will contact them to address this quickly. We have also discussed your comments with our housekeeping department to ensure we are preparing each room for our guests flawlessly. We hope you will give us another opportunity to pro... read more
The area was ok, giving the fact it was easy access to the highway and shopping areas. The hotel was run down. Rooms had holes in the wall, and the door locks were so old that it took larger screws just to repair. The floors were terrible to the point I purchased my own cleaning gear to clean up. Lastly, I knew the stay was going to be terrible when the iron didn't work. I seriously would have changed the hotel if i would not have been in danger of losing money. This place needs renovating on a high level. Check out was the ... read more
Business response:
Dear Dwayne, Thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we c... read more
This property smelled as soon as you walked in the doors. Room reserved was not the room given as they had been "given out". 2 would have to sleep in the sofa bed. First room was filthy with no sheets on the sofa bed and the mattress was soiled. Floors dirty. No sheets or towels in the bathroom. Second room option was only marginally better, but the fridge was filthy. We could not stay there. It was the worst experience I've every had in hospitality.
Business response:
Dear Oscar, Thank you for taking the time to review your stay with us. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experi... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,457 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.