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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You should stop renting this property. People didn’t stop complaining while i was there. No pillows in the room, no blankets, dirty (that’s what people say while i was trying to do the check in). Also when i went to check in they had no available rooms, i ask them for any solution and they just said that wasn’t their business and i should contact you guys directly. Thanks you guys found me a room in other place, and i can sleep that night
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the housekeeping issue which impacted your stay. Your feedback has been shared with the appropriate teams to ensure we step up our game and deliver better service moving forward. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, H... read more
Had absolutely no sheets for the pull out sofa bed. Grossest thing I’ve ever seen in my life. Called front desk for sheets and no one answered any of my calls
Business response:
We sincerely apologize for the housekeeping service issue you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
The room was very small and rundown .very deceiving from picture. The pullout couch was a twin and didn't close properly to be able to sit on . only 2 outlets worked . The kitchen didn’t have anything to use for eating or cooking with or on. Only 3 towels were provided and no pillows , blankets and sheets for pullout couch. When we called to request linens they told us to come to desk when we did that they sent us back to room and said it will Be delivered. The breakfast was minimal and was cleaned up just before 9:30 includ... read more
Business response:
Thank you for being our guest.We are sorry your room did not have the amenities you desired or needed. We have amenities available at the front desk for our guests who need them, and our team gladly delivers these items to your suite. We are also sorry for the issues you encounter at breakfast. Your feedback will be shared with the appropriate team member. We are sorry for the unpleasant experience overall and hope you will provide us another chance to serve you better. Sincerely, Hotel Management
Worst stay ever This is the worst hotel ever. Rude staff, a/c doesn't work, no microwave or anything else for kitchen as stated on the website. If you want hairdryer go to front desk! If you need linen you have go to laundry room and get it yourself. I wish I could say I'm exaggerating but it's all true! They are insisting that there is a microwave above the stove( veiw pic below and tell me what you see)
The Morning front desk agent/ manager was extremely rude, dismissive, unnecessarily argumentative and passive aggressive. She absolutely unhelpful during every encounter and her negative energy turned an otherwise pleasant trip into an exhausting task. There was no emphasis on customer service on her part and she should be removed and replaced immediately. I don’t remember her name but her rudeness was unforgettable
Business response:
Thank you for leaving a review. We are disappointed to know about the issues you had with one of our associates, and we sincerely apologize for your unpleasant experience. We appreciate your feedback, and we will be following up with our team to address this issue. We hate for you to leave with such disappointment, and we would welcome the opportunity to discuss your experience in detail. Thank you for choosing us, and we look forward to hearing from you. Sincerely, Hotel Management
The upkeep of the rooms could have been much more better. We had children and there were many roaches (we were in a suite with a kitchen) and it smelled of cooked noodles. Overall the facility was nice, but my room was very disappointing.
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry... read more
Horrible-Do NOT recommend Took an hour to check in when we could finally get the night auditor to let us in from the outer lobby. Then due to there nightly audit running could not access computer. Finally checked us in and gave a room that had not been cleaned, bed I made, trash everywhere. Went back down for another room, supposedly an upgrade to suite. No sheets for pull out so back down again to get sheets. Room had roaches and ants in the kitchen. Very rundown building. Lobby was filthy.
Business response:
Elizabeth, please accept our sincerest apologies for the service and cleanliness issue you encountered while staying here and regret your stay was not a pleasant one. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed t... read more
They didn’t have our “guaranteed” prepaid room! When we got to the hotel our guaranteed and paid in full in advance room was not available. It took them an hour to call all of the other Extended Stay America’s in the area to find us a room that was big enough for our family. When they did finally find one we had to drive across town. We finally checked in, went to the room they assigned us and it had a single bed for 5 people. I went back to the front desk and she said “oh yea I forgot”. What do you mean you forgot it’s 3AM ... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.