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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overbooking No staff at the desk, you have to wait 5-10 min Linens are dirty, no available extra towels to give Room dirty.. needs remodeling
Business response:
We apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Repulsive After waiting 10 mins to be helped in the lobby during check in we arrived at the door to our room. The door jamb had pry marks where it appeared someone had tried to break in? The inside security lock had one screw left holding it to the door. The smell was atrocious and that was before looking in the bathroom. The toilet was so foul. There was a horrible stench coming from either the black ring around the bowl or the clumps of curly hairs covering the floor in front of it. I returned to the lobby for assistance f... read more
Business response:
Jennifer, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Sticky floor. . Nobody to help at the desk. No amenities in the room, no coffee. Smoke detector just hanging by the thread. Rusty refrigerator door.
Business response:
Dear Valued Guest, Thank you for taking the time to share your comments and concerns regarding your recent stay with us. We truly appreciate your feedback as it helps us identify the areas in which we can improve our guests experience. We sincerely apologize we were unable to provide you with the expeditious service and spotless accommodations we are accustomed to delivering. As we strive to provide all of our guests with a positive, memorable experience your comments will be shared with our team to ensure we are better equi... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I checked out the place was so worn down. There were no amenities and I tried to get a bottle of water but the vending machine was broken. The lady working nights was rude.
Business response:
Thank you for choosing us. We are sorry for the maintenance issue and one of our staff was rude to you. Please know, your feedback has been discussed with the appropriate individuals to prevent these issues from happening again. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Worst experience The room was dirty. There was a bad smell in the kitchen area and in the room.
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Horrible!! Beware people! this is the worst hotel I have ever stayed in. The whole experience was horrible. From the rude receptionist to the roaches in the room, elevator not working, very old hotel, dirty, other guests screaming at each other...
Business response:
Michael, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Unsatisfied stay. The hotel was dirty, the third floor had a very foul smell in the hallway and the rooms, the hotel room itself had one small tv with no reception and static on the entire screen, a rug with what appeared to be blood stains and a fridge with all kinds of dust, trash and old food underneath it. The beds slept great and it has a good location. Literally walking distance from a Dave and busters.
Business response:
Thank you for being our guest. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect ... read more
Business response:
Chris, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.