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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our stay was the worst so far ever. The floors in the 1st room were very dirty. We wiped them up with Lysol wipes we purchased. There were roaches in the bathroom, kitchen ,living room and on the night stand area. we even have pictures and videos!!!! The 2nd room the next day was cleaner, but the noise above us was horrible. we did not get much sleep for 3 nights!!! My daughter would not sleep the 1st night because the bugs crawled on the bed where I slept at. the health dept. in that city should be called. we spoke to a rep... read more
Business response:
Thank you for sharing your comments about your stay with us. After a positive check-in experience, we can understand why your overall experience was tainted by what you discovered in your guest suite. Part of our maintenance program is to treat all guest suites, as well as the interior and exterior of the property to prevent these "visitors" from making an appearance, and we sincerely apologize for their untimely appearance in your suite. We have already followed up with the Head of Housekeeping and Chief Engineer to evaluat... read more
Location is ok but need to do a lot of work on it , missing fixtures and need a lot of upgrades
It was dirty and when I was trying to check out nobody was in the lobby the first red flag was when I checked into my room to see the toilet was broken and wouldn’t flush then after I was moved down the hallway into another room I was astonished to see the pull out couch was broken and hanging out as a hazard there was a random pair of boots and dirty socks under the bed this hotel needs to get everything together it’s ridiculous
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Noisy hotel Very noisy, people slamming doors and lot of noise on the room above mine, nothing happened after I complaint twice at the front desk
Business response:
Thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and for our failure to address them to your satisfaction. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. Also, your comments have been addressed with the front desk associates, and we are taking every possible measure to ensure it does not happen again. We hope you will give us an opportunity to restore your confidence in u... read more
Will folks you definitely get what you pay for. I came down to the area for an interview and was looking for a reasonably priced hotel close by. First off the receptionist really didn't seem helpful at all and was taking personal calls while she was checking me in. We went out and came back later and found that our toilet didn't seem to flush everything down. We tried contacting the front desk and the phone kept ringing. We eventually went down and it seemed that the receptionist was the only person working because she was i... read more
Business response:
Joey, thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Manag... read more
Do not stay here. No housekeeping service at all. Everytime the AC ran, it smelled like poop. When we need bath towers, we called and worker at the front desk asked us to come to get them. Continental breakfast had nothing to eat except some bags of oatmeal.
Business response:
Jacob, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. We have shared your concerns with the responsible teams in an effort to improve our performance to prevent these issues from happening again. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
worst extended stay hotel we’ve ever been too...room is smells awful and there were nonother rooms for us to transfer as stated by receptionist since hotel was fully booked...no room amenities available in the kitchen, no seats other than the sofa seat which is ripped!
Business response:
Michael, thank you for choosing to stay with us. We apologize for the smell you experienced while you were here and for not being able to resolve the issue to your satisfaction. Please be assured that we have asked our housekeeping team to make sure this room receives a deep clean to remove the odor. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will consider a return visit so we ... read more
very disappointed room was not so clean...smoke detector missing...bathroom door lock broken...sofa bed mattress was extremely in need of replacement...breakfast items out
Business response:
Dear Dennis, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.