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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Lasoshia, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Dirty, only beverages and packaged oatmeal for continental breakfast. No hair dryer or coffee pot.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced. Your concerns have been immediately brought to the attention of our housekeeping for review and action. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope to have the opportunity to make it up to you at a future date. Sincere... read more
Unhappy never again Not good, dirty and then some. Service was really bad! This place would have to improve to be terrible!
Business response:
George, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Managemen... read more
Never again!!!!!! My advice.....Always read reviews first and pay attention to the negatives!!! As others have stated, the room smelled of rear end. There appeared to be poop, blood, and urine stains on carpet and sofa bed matress.....yuck.....talk about very unsanitary.....there should have been clean sheets already on the sofa bed but there wasnt so we had to go all the way to the front desk to request them and put them on ourselves. Did i mention how extremely uncomfortable the sofa bed was? There was what looked like a b... read more
Business response:
Carol, thank you for your review of our hotel. We're sorry for the difficulties you experienced during your stay with us. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that we have shared your feedback with the appropriate departments, and we will be more diligent with our efforts moving forward. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Terrible
Business response:
Consuelo, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Never stayed here. Hotels.come give me conformation number but when I arrived there were. Our rooms available. Had to go elsewhere
Business response:
Camilla, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
I was very disappointed by this hotel. The initial room that I was given had not been properly cleaned and had trash on the floor, a sticky substance on the countertop, a stain on the comforter set, all kitchenette cabinet doors were open , and smelled. I complained to the front desk and was assigned another room which was not muxh better, although it was clean, the countertop appeared to have a dip in it, as if bended or on the verge of breaking, the refigerator kept making a weird noise intermittently, and there was a live... read more
Business response:
Thank you for evaluating your stay with us. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking necessary steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Nothing bathroom toilet was clog hotel building smelled tv didn’t work wasn’t worth 110 dollars
Business response:
Thank you for your review. We apologize for the maintenance and odor issues you encountered during your stay. Please be assured that we have discussed your feedback with the concerned departments, and we’re working with them to fix the problems you mentioned immediately. We hope you will consider giving us a second chance the next time you are in Jacksonville. Sincerely, Hotel Management
Elevator was broken when we got there. I had an elderly person traveling with me who uses a wheelchair. The room originally assigned to us was on the third floor. The young lady at the front desk was very helpful, but the room given to us was smelly
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.