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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible! First off I had reserved a double with pull out sofa, when I arrived they only had singles. The girl at the desk did not care at all. Went to my room and the key card didn't work, back to the front desk to get a new card and she changed my room. The room was dated and worn. Pull out sofa and no sheets. Back to the desk for sheets and one pillow. One. Because they didn't have any more. Sent my son to the desk for a blow dryer and it had written in marker in the box "2 hour limit". I went to take a shower and there w... read more
Business response:
Stephen, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Rest assured, your feedback has been shared with the appropriate team involved. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The room that I booked was not available which was a problem for my family of 6. I slept on the floor to accommodate my children. We booked a two bedroom suite but ended up with a 1 bedrooms suite. It was not big enough at all. My back is still hurting. The office staff is night is non -existence. There is 1 girl working the front desk, doing laundry and fixing problems as they arise. It was horrible
Business response:
Chenay, thank you for the feedback. We are sorry we were unable to accommodate you in the room of your choice and that your stay was not a pleasant one. We are reviewing this situation to see what went wrong so we can avoid this in the future. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Horrific stay. Walked in to the hostess telling me my room was dirty. Then she went to check. She said the room was “ok” and put us in the room. The room had roaches, hair on the towels, leaky faucets, dirty tub and floors, there was chunks of chocolate on the comforter of the bed spread! I complained to the hostess she said to me, “would you like your receipt emailed to you.” No resolution.
Business response:
Isabel, thank you for sharing your feedback online. We apologize that our staff did not action your complaint regarding the cleanliness issue in your room which impacted your stay. There is definitely room for improvement, so it has been discussed with appropriate teams in an effort to enhance our service level and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Staff was nice but the room was terrible. Not a place I'll ever stay at again
Business response:
Thank you for choosing us. Although you liked our courteous associates, we apologize for the inconvenience you had in your room. Your feedback is shared with our housekeeping team to inspect your room and ensure remedial action are taken. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
horrible smelly room, we did not get what we asked for
Business response:
We apologize for the odor issue you encountered in your room and regret your stay was not a pleasant one. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. Once more, we are sorry and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Check in starts at 3:00 pm. At 3:30 pm I received a call telling me there were no more rooms available per my reservation requests. They offered a 1 kings size bed for 4 adults for 7 days. Really, that's not helpful at all.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Nothing was dirty and smelly... overall the staff was friendly
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Don't stay there Yuck, stayed a couple of hours, started seeing roaches, left
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.