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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service was great but they should accept more forms of payments
Business response:
Thank you for choosing Extended Stay America. We appreciate your perfect rating and are glad you were impressed with our outstanding services. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Good to sleep Disorgan8zed as what rooms were cleaned. My bathtub still had dirt in it but i did not say anything or shower. Nothing to cook with or plastic cups or ice bucket. One bed pillow. I slept comfortably I do recommend housekeepers being monitored have or have their phones left in office as they are walking in their phones pulling can through parking lot. I was a housekeeper and I guarantee their phones are keeping them from doing their job quickly and efficiently
Business response:
Rachel, thank you for your review. We are sorry for the housekeeping service issues you encountered during your visit and regret the disappointment it caused. Your feedback has been discussed with our team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your perfect rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
my stay was clean and quiet and comforting
Business response:
Thank you very much for sharing your review of Extended Stay America. We are delighted to know you satisfied with our services and that you had a comfortable stay at our immaculate hotel. Your rating is appreciated by everyone here, and we look forward to hosting you soon. Sincerely, Hotel Management
Staff very friendly. This is an older hotel so it could use some sprucing up like the carpet.
Business response:
Jeri, thank you for choosing Extended Stay America. We are pleased you enjoyed your overall stay at our hotel. We are also glad you liked our courteous associates. We value your feedback and look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Not Bad! Not bad, tub was scratched and weird. But overall a decent bed and decent night.
Business response:
Russ, thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We value your feedback and hope to welcome you back soon. Sincerely, Hotel Management
Booked and paid for a king deluxe.Upon check in was told room I paid for not available , but they did have a room available with 2 double beds. I said i would take the down grade but wanted a refund in the difference in price. AJ the desk clerk got very rude started to argue with me and shout at me I asked him 3 times to stop yelling and he was screaming at me in front of another clerk then walked away yelling good night Joyce. . BTW the rooms aren't great either , very outdated.
Business response:
Joyce, thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and even more distressing is the fact that you were met with anything other than friendly service. Your feedback has been discussed with the appropriate individual to make sure this is not repeated. We hope you will consider this an isolated event and give us an opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Francisco, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,274 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.