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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was good
The only issue was with the stove not working properly.
Business response:
Rosemary, thank you for choosing Extended Stay America. We are glad your stay with us was pleasant and that you gave us a perfect rating. However, we are sorry for the specific issue you outlined in your suite and the inconvenience it caused. We will address this with the appropriate team to take the necessary actions. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
Very Clean. Super Friendly staff. They took the time to verify that the room we were looking for was available & clean. Took the time to Show us the ammenities Inthe Property. So courteous. We will be back. No Complaints.
Business response:
Yolanda, thank you for choosing Extended Stay America. We are glad your stay with us was great, and you loved our well-maintained property. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. Thank you once more for including us in your travel plans. It was our pleasure hosting you, and we love knowing you will return soon. Sincerely, Hotel Management
While the staff was extremely friendly, the room floor was dirty, the bathroom sink leaked onto the floor and find a parking spot near our room was difficult.
Business response:
Jamie, thank you for posting a review of your recent stay. We are sorry for the cleanliness and maintenance issue in your suite. We understand your frustration, and we will share this with the appropriate team members to take corrective actions. On a positive note, it is good to learn about the friendly interactions you had with our staff. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
Good for my time there
I arrived on the property at 11:45, the office was locked and closed, no answer on the phone. After 20 mns. Employee showed up and checked me in fortunately or it would have been much worse. Staff really tried to make you feel comfortable…
Business response:
Ron, thank you for sharing your review and the details surrounding your stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Staff is great. Ms Carmen is awesome
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.