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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy and Cautious Laundry room was filthy and stove was quite unusual. Difficult to work and looked unsafe so did not use
Business response:
Dear Christina, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
It was good
The only issue was with the stove not working properly.
Business response:
Rosemary, thank you for choosing Extended Stay America. We are glad your stay with us was pleasant and that you gave us a perfect rating. However, we are sorry for the specific issue you outlined in your suite and the inconvenience it caused. We will address this with the appropriate team to take the necessary actions. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
Very Clean. Super Friendly staff. They took the time to verify that the room we were looking for was available & clean. Took the time to Show us the ammenities Inthe Property. So courteous. We will be back. No Complaints.
Business response:
Yolanda, thank you for choosing Extended Stay America. We are glad your stay with us was great, and you loved our well-maintained property. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. Thank you once more for including us in your travel plans. It was our pleasure hosting you, and we love knowing you will return soon. Sincerely, Hotel Management
While the staff was extremely friendly, the room floor was dirty, the bathroom sink leaked onto the floor and find a parking spot near our room was difficult.
Business response:
Jamie, thank you for posting a review of your recent stay. We are sorry for the cleanliness and maintenance issue in your suite. We understand your frustration, and we will share this with the appropriate team members to take corrective actions. On a positive note, it is good to learn about the friendly interactions you had with our staff. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.