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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
hotel staff makes you wanna leave The people who work in customer service shouldn't work in customer service. Very rude.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the n... read more
Fine for a short trip It was raining when I arrived, and I was annoyed to find that my key cards didn't work in the room door, so I had to put my bags back in the car and drive back to the front desk. No one was to be found, even after yelling "hello" a few times. I saw a sign that said to use the phone outside for service, and it took me a while to get the stupid phone to work. Finally got a hold of someone, and they came up and fixed the key cards. This was a bit frustrating, but at least it was resolved. The rooms are ave... read more
You get what you pay for Stayed At the motel on last minute trip to Jacksonville for my brother in Laws funeral. I thought for the price it's scent enough to just grab some Zzz's. I had a double queen bed room, stayed for two nights. Pros: room came with a full kitchen which included fridge, microwave, stovetop, and kitchen island to sit and eat. Free Wifi. cons: bathroom had mold and looked dirty, no shampoo or any of those small items. Thank God I always carry my own. Oh & There were Roaches in my bathroom!! Not happy ab... read more
Nice central location for my needs. Good eats and shopping nearby. Convenient, centra location for my needs. Much more services than the cheaper hotels in town for the same price.
JACKTOBERFEST Purchased for my employees - big room and good price through hotel.com - clean and comfortable. The clerk at the front desk was very nice and helpful. Would definately book this hotel again for my employees.
Business response:
I want to thank you for taking the time to post a review of your stay. I am so pleased to read that you enjoyed our spacious and comfortable rooms as well as our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.