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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everyone, with the exception of one woman at the desk, was above and beyond polite and helpful. Isaiah, was always helpful and cheerful. The housekeeping staff ALWAYS spoke and were very pleasant. Aside from the lady during the daytime who was incompetent, rude, and uncaring, I enjoyed my stay here
Business response:
Thank you for choosing Extended Stay America - Jacksonville - Southside - St. Johns Towne Ctr. for your stay. Our goal is to provide an exceptional guest experience for each of our guest, and it is truly a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. However, we are sorry for the issues you encountered with one of our associates and the inconvenience it caused. We hope this did not overshadow your otherwise positive stay ... read more
The hotel was fine and as expected. We were there for graduation ceremonies at UNF so on a schedule. When I went in to shower, it was broken. Went to office, maintenance was pretty quick to respond; came in, said they fixed it but then the water would not turn off! I could not shower in my room and had to go over to campus to shower in my daughter's dorm. A little inconvenient on a stressful day. Not even a "Sorry for the inconvenience" to us. That was a little disappointing. Otherwise no worries.
It was great I felt like a Queen sleeping in the king sized bed
You get what you pay for For around $60 a day, you get what you pay for. The photos on Expedia are completely false. The inside of the room is antiquated to say the least. Appliances were grungy and room smelled kind of funky. Hotel staff were friendly. Beautiful exterior but interior (i.e. the room) was not that pleasant. It was just a place to drop my stuff off during the day and rest at night. That's it.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments about our staff and the exterior appearance of our property; however, I sincerely apologize that your stay was not to our company’s high standards. I met with the staff, and we will implement deep cleaning and preventative maintenance procedures to ensure that these room conditions are not repeated. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Ext... read more
It served my purpose for an inexpensive one night stay
Business response:
Thank you for taking the time to write a review of your stay. I’m glad to read that we were able to accommodate your needs with our reasonable rates. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
hotel staff makes you wanna leave The people who work in customer service shouldn't work in customer service. Very rude.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the n... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,324 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.