This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weekend trip The room was great but neighbors drinking, drugging, arguing loudly woke me up a couple of times.
Business response:
Thank you for reviewing your stay. Although you liked your room, we apologize for the inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk regarding any issues so they can be resolved immediately. We appreciate your patronage and hope to have the opportunity of welcoming you back for a much better experience. Sincerely, General Manager
Great customer service
Business response:
Many thanks for taking the time to post your online review. We are thrilled to know you had a wonderful stay and loved the excellent service provided by our staff. It was our pleasure serving you, and we hope to welcome you back soon at Extended Stay America - Jacksonville - Southside - St. Johns Towne Ctr. Sincerely, General Manager
Jacksonville business trip The hotel is good it has a lot of great things. The only thing I didn't like was that they do not have a housekeeping service at ALL while my stay for 3 days. I even had to go get clean towels my self and give them the dirty ones.
Business response:
Jose, thank you for providing us with details about your stay. Although you liked your visit, we sincerely apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided and hope you will choose to stay with us again. Sincer... read more
Comfortable with a Friendly Staff We arrived around 2:00 am, and the receptionist was friendly and informative. Check in was quick and painless, the room was clean and everything was in working order. It wasn't anything fancy, but it was comfortable and in a good area.
Business response:
Candace, thank you for sharing your nice comments regarding your stay with us. We are glad you were comfortable here and our service and facilities were to your satisfaction. We look forward to welcoming you back! Sincerely, General Manager
Business response:
Charlene, thank you so much for the terrific rating regarding your stay at Extended Stay America - Jacksonville - Southside - St. Johns Towne Ctr. We are glad we could provide you a flawless experience. Thanks again, we hope you are already planning another trip our way. Sincerely, General Manager
Quick getaway The hotel was clean and spacious. The staff was friendly and helpful. The location of the property was convenient to many stores and restaurants. Overall a wonderful experience.
Business response:
Thank you for choosing Extended Stay America- Jacksonville - Southside - St. Johns Towne Ctr. for your getaway. We are so happy you had a great stay and appreciate your nice comments about our clean suites and friendly staff. Thank you for sharing your experience with fellow reviewers online. We look forward to seeing you again. Sincerely, General Manager
Business response:
Thank you for your visit. We are glad to see you had an overall great stay, but we truly apologize for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience Sincerely, General Manager
Just Okay Acceptable
Business response:
Thank you for being our guest and sharing your feedback. We are glad you enjoyed your overall stay and that you liked all that we have to offer. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
A Best Place to Stay Excellent location and efficient friendly staff. Reservation department did a great job as well. Great value for the money
Business response:
Thank you for being our guest and taking the time to review your experience at Extended Stay America - Jacksonville - Southside - St. Johns Towne Ctr. We are so pleased to read that you liked our friendly associates, convenient location and the great value we offer for the price. Thanks again for choosing us, we look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.