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Extended Stay America Select Suites - Kalamazoo - West
- Hotels
- Kalamazoo, MI
About this business
Location details
1653 S 11th St, Kalamazoo, MI, 49009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I'm a business traveler. if you are as well. Don't, stay at this place. It took me 40 mins to check in - yeah it was at 10:15 at night. Yeah, that's late. guess what? I'd been driving all day. It was late for everyone.
Business response:
Dear Brian, Thank you for taking the time to share your experience. We apologize for the delay in check-in, and we understand your frustration after a long day of travel. Your time is valuable, and we regret any inconvenience. Please be assured that we are addressing to enhance efficiency for all guests. We appreciate your feedback and hope you'll give us another chance to provide a smoother and more enjoyable venture during your future stays. Thank you for bringing this to our attention, and safe travels.Sincerely,Hotel Man... read more
It's a pretty gross motel. Super thin walls and ultra noisy with people coming in at 2am playing loud music. Shower tub was slow to drain. Fridge handles were super rusted and old. Would not recommend.
Business response:
Dear James, We deeply regret the unsatisfactory experience you encountered during your stay. Your feedback regarding the noise disturbance, slow draining shower, and condition of the fridge handles is concerning, and we apologize for any inconvenience caused. We understand the importance of a comfortable and peaceful stay for our guests and assure you that we are actively addressing these issues to ensure improvements are made. Thank you for bringing these matters to our attention, and we sincerely apologize for falling shor... read more
barking dog all night long. No effort to stop it. Waste of money
Business response:
Dear Rich, We sincerely apologize for the disturbance caused by the barking dog during your stay. Providing a peaceful environment is our priority, and we regret falling short of your expectations. Please be assured that we are addressing this issue to prevent a recurrence. If you choose to stay with us again, we'll do our utmost to ensure a more comfortable experience. Your feedback is valuable, and we appreciate the opportunity to improve. If there's anything more you'd like to share, please feel free to contact us directl... read more
I didn’t stay as the office was closed Sunday night. Refund my money plz
Business response:
Dear Steve, We apologize for any inconvenience you experienced regarding the office closure. Your satisfaction is our priority. We recommend you reach out to us directly at the hotel at your earliest convenience to discuss the refund process. We appreciate your understanding and will work to ensure a swift resolution. Thank you for bringing this to our attention, and we look forward to addressing your concerns promptly.Sincerely,Hotel Management
They didn’t even have shampoo to take showers
Business response:
Dear Cynthia, We deeply regret the inconvenience you experienced during your stay. Our goal is to provide guests with a comfortable and convenient stay, and it is evident that we fell short this time. We apologize for not having shampoo readily available in your room. Your comment will be shared with our team to ensure that such oversights are not repeated. We appreciate your feedback, as it allows us to identify how we can enhance our services moving forward. We hope you will consider giving us a chance to welcome you back ... read more
Do not book! The second we walked in the room roaches all over. Went down to talk to someone another family also had them in their room. We had to wait 20 minutes for someone to open front desk and for her to say she was not aware of any roach issues. There is no way they don’t know and two different rooms had the same issue. They say we would receive a refund for stay but we had to scramble to find another room at 1am in a college town on family weekend.
Business response:
Dear MIMI, We appreciate you choosing our hotel for your family weekend. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you once again for your valuable comments; we wish you all the best for your future travels.... read more
I had booked and paid this hotel 9 days before my trip. When I arrived, the receptionist said I couldn’t get a room because they were all booked up. She was very rude and didn’t care that I had a reservation nor that I had already been charged for the room. There was a big event in the area, therefore every hotel was completely booked as well. I was then told that I would get a refund in 7-10 days. They tied up money so that I couldn’t even get another room. My family and I were forced to sleep in the car. Worst experience E... read more
Business response:
Dear Tony, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kalamazoo - West
How is Extended Stay America Select Suites - Kalamazoo - West rated?
Extended Stay America Select Suites - Kalamazoo - West has a 3.1 star rating with 787 reviews.
When is Extended Stay America Select Suites - Kalamazoo - West open?
Extended Stay America Select Suites - Kalamazoo - West is open now. It will close tomorrow at 12:00 a.m.