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Extended Stay America Select Suites - Kalamazoo - West
- Hotels
- Kalamazoo, MI
About this business
Welcome to Extended Stay America Select - Kalamazoo - West! We are the perfect location for business travelers, students, tourists and those relocating to the Kalamazoo, MI area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as the Air Zoo Aerospace & Science Museum, the Kalamazoo Institute of Arts, the Kalamazoo Nature Center and the Kalamazoo Valley Museum. When you stay at an Extended Stay America hotel, you’ll... read more
Location details
1653 S 11th St, Kalamazoo, MI, 49009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property gave me a negative experience with the shower faucet dripping all night. Then a guest in the next room let the alarm go off since 5:30 am until 7:00 am. I didn’t know where to leave the keys when I left because the reception counter was closed. It could have been better.
Business response:
Dear Luis, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
It was very basic. We had 2 towels for 4 people. No shampoo or tissues. Wish they offered two queen beds. The hallways and elevator smelled really bad. And they didn’t have any staff there all night so I’m the morning when I needed towels I couldn’t get them.
Business response:
Dear Cynthia, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We assure you that what you experienced is unacceptable by our standards, and we will take the proper action to correct this. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management
It was good for what we needed at a good price. The front desk person was welcoming. Overall it was reasonably clean. However, the towels were pretty gross with stains and hair on them. We ended up buying our own to use.
Business response:
Dear Charla, Thank you for your honest comments about your stay with us. We are pleased that your experience was good, but we are sorry you were disappointed with the towels in your room. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.SincerelyHotel Management
Nice hotel peaceful around!!!
This property was clean, and the staff was awesomely
The staff was polite but you could sense some animosity in their body language an their voice. But overall it was good. 7 out of a 1-10 scale with 10 being the best an 1 being the worst.
Business response:
Dear Barbara, Thank you for your recent stay at Extended Stay America. We enjoyed having you as our guest, and we hope to see you again on your next visit to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kalamazoo - West
How is Extended Stay America Select Suites - Kalamazoo - West rated?
Extended Stay America Select Suites - Kalamazoo - West has a 4.2 star rating with 313 reviews.
When is Extended Stay America Select Suites - Kalamazoo - West open?
Extended Stay America Select Suites - Kalamazoo - West is open now. It will close tomorrow at 12:00 a.m.