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Extended Stay America Select Suites - Kalamazoo - West
- Hotels
- Kalamazoo, MI
About this business
Location details
1653 S 11th St, Kalamazoo, MI, 49009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the wonderful rating! Please come back to see us again soon!
Location of the property was great for us. Property is undergoing renovations that are definitely needed to refresh the tired appearance. Staff was great and accommodating, very welcoming. The room was clean in all the important areas though, again, the furnishings were tired.
Business response:
Thank you for sharing your experience as we truly value the opinions of our guests, Carol. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.
It was ok Lots of working people got up to go to work at 5:30 AM, so sleep was difficult after that. Also the room is okay but very basic and no frills whatsoever. Better place for a longer stay than for just an overnight stop.
Business response:
Hello Michael. Thank you for your constructive feedback. We would love another opportunity to show you a much better experience the next time your travels bring you this way. Thank you for allowing us to host you and we wish you all the best in your future travels.
Nice place to stay Nice person working at front desk. Nothing fancy, but the room was clean and quiet.
Business response:
We are so happy to see that you enjoyed your time with us, Janet! We truly appreciate you taking the time to rate us! Please come back to see us soon!
They have a mini kitchen
Business response:
We are so happy to see that you enjoyed your time with us! We truly appreciate you taking the time to rate us! Please come back to see us soon!
The room was a little outdated but clean. The carpet in the hallway was very dirty with spill spots on it. Hasn’t been cleaned in a long time.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The rooms are pretty sparse and only contain bare necessities. Bed pretty uncomfortable. Upon check-in I was given a list of rules, including no smoking anywhere on premises and quite time from 10pm - 7am. I saw people smoking just outside the front door, and the third floor smelled of weed in the hallway. At 11pm, the person in the room next to me started screaming and yelling obscenities - this went on for at least a half hour. I could hear everything from his room, including him coughing all night. My stay was ok for what... read more
Business response:
I can't tell you how disappointing it is to read about all the inconveniences that you experienced during your visit. We know how heavily of an impact issues like, unpleasant noise level and offensive odors can have on you during your stay. We sincerely apologize for any inconvenience that this caused. We will make sure that we notify the property of the issues that you reported so that we can improve in these areas for all our future guest's.
My room had what looked canned whip cream on the floor and bed sham.
Business response:
Thank you for your review. We apologize for the problems that you encountered with the overall cleanliness. We will use your feedback to address this with our housekeeping team to avoid this issue in the future. Thank you for allowing us to host you and we wish you the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Kalamazoo - West
How is Extended Stay America Select Suites - Kalamazoo - West rated?
Extended Stay America Select Suites - Kalamazoo - West has a 3 star rating with 668 reviews.
When is Extended Stay America Select Suites - Kalamazoo - West open?
Extended Stay America Select Suites - Kalamazoo - West is open now. It will close tomorrow at 12:00 a.m.