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Extended Stay America Select Suites - Kalamazoo - West
- Hotels
- Kalamazoo, MI
About this business
Welcome to Extended Stay America Select - Kalamazoo - West! We are the perfect location for business travelers, students, tourists and those relocating to the Kalamazoo, MI area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as the Air Zoo Aerospace & Science Museum, the Kalamazoo Institute of Arts, the Kalamazoo Nature Center and the Kalamazoo Valley Museum. When you stay at an Extended Stay America hotel, you’ll... read more
Location details
1653 S 11th St, Kalamazoo, MI, 49009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was a little outdated but clean. The carpet in the hallway was very dirty with spill spots on it. Hasn’t been cleaned in a long time.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The rooms are pretty sparse and only contain bare necessities. Bed pretty uncomfortable. Upon check-in I was given a list of rules, including no smoking anywhere on premises and quite time from 10pm - 7am. I saw people smoking just outside the front door, and the third floor smelled of weed in the hallway. At 11pm, the person in the room next to me started screaming and yelling obscenities - this went on for at least a half hour. I could hear everything from his room, including him coughing all night. My stay was ok for what... read more
Business response:
I can't tell you how disappointing it is to read about all the inconveniences that you experienced during your visit. We know how heavily of an impact issues like, unpleasant noise level and offensive odors can have on you during your stay. We sincerely apologize for any inconvenience that this caused. We will make sure that we notify the property of the issues that you reported so that we can improve in these areas for all our future guest's.
My room had what looked canned whip cream on the floor and bed sham.
Business response:
Thank you for your review. We apologize for the problems that you encountered with the overall cleanliness. We will use your feedback to address this with our housekeeping team to avoid this issue in the future. Thank you for allowing us to host you and we wish you the best in your future travels.
Business response:
Thank you for your review, Stephanie. We are so happy that you enjoyed your time with us and would love to welcome you back the next time you are in the area!
Bloody Pillows Sink flooded from simply running water to wash my hands, maintenance had to come and fix it for the night. Kept waking up from the fitted sheet snapping a loose on each corner at the head of the bed. Hallway smelled like dirty diapers had been left in a room for days. Dirty marks and smudges on the wall by the bed & bathroom. Incurred extra charges on my cell phone because I couldn't connect to their wifi even with trying to pay for it. And was charged DOUBLE the amount on the sign for an additional day. Ive s... read more
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and overall cleanliness and are so sorry that this did not come across during your time with us. We will address these concerns with our housekeeping team and look forward to making the necessary adjustments for all our future guests.
It was quite. I didn’t like that the bathroom was not clean. It smelled like marijuana all night we left at 7a.m.
Business response:
We are glad to know your overall stay was a great one. We apologize for the cleanliness issues during your stay and thank you for letting us know. We appreciate you and hope you give us another opportunity to host you and show you a much better experience.
Beautiful place to stay for animals and kids! Great prices for what is worth
Business response:
We are glad our accommodations met your needs so nicely. Thank you for the great rating and we hope to see you again soon!
Business response:
Thank you for your wonderful review, Keith. We are pleased to see that you enjoyed your time with us! We would love to welcome you back the next time you are in the area!
Good place to stay for extended stay. Well pleased.
Business response:
Thank you for the great rating! Please come back and see us the next time your travels bring you to the area!
Frequently asked questions about Extended Stay America Select Suites - Kalamazoo - West
How is Extended Stay America Select Suites - Kalamazoo - West rated?
Extended Stay America Select Suites - Kalamazoo - West has a 4.2 star rating with 313 reviews.
When is Extended Stay America Select Suites - Kalamazoo - West open?
Extended Stay America Select Suites - Kalamazoo - West is open now. It will close tomorrow at 12:00 a.m.