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Extended Stay America Select Suites - Kalamazoo - West
- Hotels
- Kalamazoo, MI
About this business
Location details
1653 S 11th St, Kalamazoo, MI, 49009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very basic. We had 2 towels for 4 people. No shampoo or tissues. Wish they offered two queen beds. The hallways and elevator smelled really bad. And they didn’t have any staff there all night so I’m the morning when I needed towels I couldn’t get them.
Business response:
Dear Cynthia, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We assure you that what you experienced is unacceptable by our standards, and we will take the proper action to correct this. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management
The room above me was so noisy like big thuds that would make you jump. I went to relax not be up with my dog all night because loud noises make her start stunning circles. I called front desk twice and it would get louder. There was a couple hour break then when desk person went home it was double thus until 1:44 am. Next morning front desk employee could gave cared less like I was making it up. No I was miserable and is was my dog. I would give this place a zero
Business response:
Dear Stacy, Thank you for being our recent guest and sharing your experience. We apologize for the noise issues you experienced and for your sleep being disturbed by noise from nearby guests. Occasionally, guests do not adhere to the property rules concerning noise. We also apologize for the lack of empathy from our staff at the front desk. We will address the issue with our team. We hope you will allow us to serve you better in the future.Sincerely,Hotel Management
This property gave me a negative experience with the shower faucet dripping all night. Then a guest in the next room let the alarm go off since 5:30 am until 7:00 am. I didn’t know where to leave the keys when I left because the reception counter was closed. It could have been better.
Business response:
Dear Luis, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kalamazoo - West
How is Extended Stay America Select Suites - Kalamazoo - West rated?
Extended Stay America Select Suites - Kalamazoo - West has a 3 star rating with 668 reviews.
When is Extended Stay America Select Suites - Kalamazoo - West open?
Extended Stay America Select Suites - Kalamazoo - West is open now. It will close tomorrow at 12:00 a.m.