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Extended Stay America Select Suites - Kalamazoo - West
- Hotels
- Kalamazoo, MI
About this business
Location details
1653 S 11th St, Kalamazoo, MI, 49009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was okay, you get what you paid for. Don’t like the fact that after 8 there’s no one at the front desk. So inconvenient to have to try and call someone out for service
Business response:
Thank you for taking time to rate our hotel and provide us with feedback on your stay. We are sorry to hear that our hotel did not match your expectations.
The hotel closes at 8 which I’ve never heard of. We had to call the phone in the lobby and wait on someone to come assist us. The beds were awful, there was hair all over the pillows, staff were extremely rude and unhelpful. My family had planned to stay 2 nights but we could barely make it the first night. If we hadn’t driven over 6 hours to get there we wouldn’t have stayed there at all. Then they didn’t want to give us a refund for the second night. I had to call Expedia who was extremely helpful and they were able to spe... read more
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Outdated, unclean, no shampoo. Waited a half hour to check in because 1 person was in front of us and nobody else was able to check in or help.
Business response:
Thank you for your review. We apologize for the inconvenience you experienced with the long wait you had at the reception desk. We strive to provide good value, comfortable, clean and affordable accommodations. Your feedback is being addressed with the management so that should you consider visiting us again, we are able to live up to our promises of a great guest experience.
Never Staying Again (2:00am) Currently, I can hear the television next door blasting and on the other side cabinets smashing against each other. Conversations are easily heard as the walls are thin. The bed is like concrete, sheets are stained and filthy, and the room is dusty. Also, the AC/Heating system is not operating correctly. Don’t get me wrong, the place “looks” great and the price is affordable, but not worth it.
Making improvements I’d like to preface this review with, I believe this hotel IS on the track to being a clean, and comfortable resting place for a great price. As for my stay the staff were very friendly and accommodating, shower is decent, and the beds might be a bit less than desirable but they aren’t terrible. Fridge and two burner stove in room. It’s also nice that you can open the window just a bit to let fresh air in! Downfalls: the room reeked of smoke. In an attempt to get rid of the smoke smell I changed the lin... read more
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Clean, but that's all The grounds and room were clean. However, I thought there would be basic amenities such as a blow dryer and iron. Staff was not rude, but did not register high on the friendly factor. There were only 2 thin towels and quoted a price (I think of at least $25) for additional towels. There was no guide on the television so could not find programs. I just felt no desire to spend any time there at all. The bed was very uncomfortable and there was not even 1 bedside lamp.
Business response:
I'm sorry you were unhappy with your stay with us. I'll be sure to pass along everything you mentioned. We do offer hair dryers and irons at the front desk if you'd like to borrow them and our linen service is about $10 a week. I hope you'll consider staying with us again.
convenient location Room was so-so, bed comfy, toilet would not flush. On recommendation of front desk gentleman, we had to turn off, then turn on shut off valve on wall to fill the tank. No shampoo/conditioner. Not worth the money. Will not stay here again. Did not realize it was an extended stay hotel, should have read better before booking.
Business response:
I'm sorry you didn't enjoy your stay with us and had issues with the toilet in the room. I hope you'll reconsider staying with us again.
Smokey smell, bad lighting, small bed, skimpy bedding, ect.
Business response:
I apologize you had so many issues during your stay with us. I will be sure to speak with the general manager about everything you've brought to our attention. Thank you for your candor during your review.
Not happy I was not happy with my stay. The room looked Nothing like the pictures it was very small and the bed was as well and it smelled like stale smoke even my pajamas smelled like the room the next day after I checked out The only good thing was that it was in a good area and it was quiet
Frequently asked questions about Extended Stay America Select Suites - Kalamazoo - West
How is Extended Stay America Select Suites - Kalamazoo - West rated?
Extended Stay America Select Suites - Kalamazoo - West has a 3.1 star rating with 788 reviews.
When is Extended Stay America Select Suites - Kalamazoo - West open?
Extended Stay America Select Suites - Kalamazoo - West is open now. It will close tomorrow at 12:00 a.m.