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Extended Stay America Select Suites - Kalamazoo - West
- Hotels
- Kalamazoo, MI
About this business
Location details
1653 S 11th St, Kalamazoo, MI, 49009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Something was bite I feel like some thing was bite me all night , l never went to sleep.it was life bed bugs was all over me. A whole it was a very terrible night
Business response:
Hello Deirdre. We are so sorry that you experienced this issue and hope that you notified our friendly and capable staff so that they were able to address it! We are disappointed to learn of this and will make sure that we follow up with the property. Thank you for taking the time to share your experience.
Smell issues There was a strong smell in the room which was very uncomfortable and it was really hard to live there. Everything else was clean but smell was bad.
Business response:
Oh no! We are so disappointed to read that you experienced an issue with unpleasant odors during your stay with us, Sneha! This is in no way what we intended for you and are so sorry that it made your stay an unpleasant one. We will use this feedback to address the issues mentioned above to create a better experience for all of our future guests. Best wishes in all of your future travels.
Worst experience in my life No printer, no lobby, extra cost for towels( provide only two towels for two beds, bad smell and refused change another room, extra cost for Internet and beds are awful... better sleep at carpet
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
DONT DO THIS TO YOURSELF! I thought it would be like an extended stay but it was far from it. The bed was stiff, toilet barely flushed, and the key to the door only worked 1 out of every 6 times it was inserted. No room service or housekeepers, I had to get my own towels and blankets. In addition, the room had a stove but the hotel didnt carry pots and pans to utilize it. There was also a fire alarm pulled which prevented me from being in the room for over an hour. Terrible stay.
Business response:
I'm so sorry our hotel did not meet your expectations. We do specialize in extended stays and have many happy guests who enjoy our accommodations, esp. the ability to choose only the amenities they want and need instead of paying for services they do not want or use. I am so sorry to hear about your experiences with an alarm during your stay. You matter to us and we are so sorry for the great inconvenience you experienced. We would love to welcome you back if you ever have extended stay needs or just want a simple, basic, af... read more
Had to wait on a lobby phone to get someone to come check me in at 10pm. Cigarette smoke was coming in my room from the bathroom vents. No normal lights. Just overheard flood lights. No comfortable lights to read a book.
Business response:
Thank you for your thoughtful feedback. I’m so sorry to hear about this and apologize for the great inconveniences. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
I will never stay here again. It’s a extended stay type hotel with basic amenities . I was on my way into town and got a call from a staff member that states that you must reserve a minimum of two nights or we couldn’t stay. So essentially pay double or have no where to stay since it was a major weekend and all of the hotels were booked. Apparently there were several people in the same position. They ended up over riding it but I should have took my money elsewhere . The room smelled like heavy smoke although there a no smok... read more
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
The service was terrible. I booked online through Expedia for one night and called two days prior to confirm my ONE night reservation. Upon arrival, I was told the weekend has a two night minimum stay. I was charged for two nights when my reservation clearly was for one. When speaking with two individual employees, both were very rude and would not refund me for their mistake. Not to mention, the room was not clean with hair and eyelashes in the bed as well as dried up pizza sauce all over the door. It smelled of smoke and d... read more
We rented a room for one night and got in late. We did not have any toilet paper or even a small bar of soap. When I asked I was told that they are an extended stay and I had to provide my own even though I was only there one night. Not the cleanest but workable.
Business response:
Thank you for your thoughtful review. We appreciate the feedback and will use it to help us improve. We certainly hope your overall stay was a pleasant one that met your needs.
When I drove up with my family, there were people congregating by the door. Check-in was slow and I had to sign something saying I wouldn't smoke in the room or have a party. There was urine in the stairwell. The whole hotel smelled bad, but our room smelled even worse. It was not habitable. We decided to leave town that night without staying there. When I tried to turn in the key, the desk was closed. Basically, a flop-house.
Business response:
We are horrified that you got such a bad impression of our hotel. Thank you for letting us know how we came across to you. We strive to be a great place at a great price and we're so sorry we disappointed you.
Frequently asked questions about Extended Stay America Select Suites - Kalamazoo - West
How is Extended Stay America Select Suites - Kalamazoo - West rated?
Extended Stay America Select Suites - Kalamazoo - West has a 3.1 star rating with 788 reviews.
When is Extended Stay America Select Suites - Kalamazoo - West open?
Extended Stay America Select Suites - Kalamazoo - West is open now. It will close tomorrow at 12:00 a.m.