Extended Stay America Select Suites - Kalamazoo - West

Business response:

Thank you for taking the time to review your recent stay at our hotel, Emilie. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across. 

Business response:

Thank you for your review. We can't tell you how disappointed we are to see that you did not enjoy your stay. Our staff works hard to create an exceptionally clean experience, and we are terribly sorry that this did not come across. We are always looking for ways to improve and we will use your feedback to help us do just that. We do hope that all your future travels are wonderful ones. 

Business response:

Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

It is extremely disappointing to learn of the experiences you endured during your stay - and that it included so many troubling disturbances. Here at WoodSpring Suites we take any reports of this type of activity extremely seriously and do not hesitate to get the proper authorities involved if necessary, once we are made aware. This is not at all representative of the quiet, clean and comfortable experience that we pride ourselves in creating for each of our wonderful guests. Let me assure you that we will take the feedback ... read more

Business response:

Thank you for taking time to review our hotel, Ken. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Thank you for taking the time to review your recent stay at our hotel, Holly. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels. 

Business response:

I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression made before you even got checked in. Thank you for sharing these details about your first experience with us. 

Business response:

Hello Deirdre. We are so sorry that you experienced this issue and hope that you notified our friendly and capable staff so that they were able to address it! We are disappointed to learn of this and will make sure that we follow up with the property. Thank you for taking the time to share your experience.