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Extended Stay America Select Suites - Kalamazoo - West
- Hotels
- Kalamazoo, MI
About this business
Location details
1653 S 11th St, Kalamazoo, MI, 49009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No bedside lamps. Poor lighting in bathroom. Only one mirror. No breakfast coffee in lobby or room. Will never ever stay in WoodSprings Suites again. Only stayed for 4 nights instead of 5 nights but no refund given.
Business response:
Thank you for your feedback. Our apologies for your disappointing stay and confusion about our refund policy. We wish you only the best in all your future travels.
Entire hotel smells like a pack of cigs!
Business response:
Thank you for your comments. It is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and will use your feedback to help us improve.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us. We hope you’ll consider staying with us again to enjoy a better experience.
Needed to call an outside number to get someone to come to the desk for check in. Hotel was over $100 a night and absolutely no amenities. No daily room straightening, no extra pillows, no hair dryer in the room, no hotel lobby, no lights or lamps over the bed. Only can lighting in the ceiling that couldn't be reached from the bed. Not even a toilet seat that closed, so no where to put your clothes while in the shower. Two small soaps. No shampoo, lotion, etc. Not a whole lot included for $100+. Also tiny black bugs all over... read more
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like you did not expect this and we're so sorry we disappointed you. We wish you all the best in your future travels.
Business response:
We are sorry you did not enjoy your stay with us.
Room smelled like dogs and smoke. Lighting was awful. Room key failed numerous times requiring ar one point a call to a call center (desk not staffed at night). I won't book there again, or at any of theirnother facilities.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We are known for our affordable, clean, and comfortable rooms and we’re sorry that was not your experience. Thank you for your feedback and we wish you the best in your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us another try the next time your travels bring you to the area.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us. We hope you’ll consider staying with us again to enjoy a better experience.
Not a family joint. This is more of a "My wife kicked me out of the house now I'm going to stay here for the week" hotel. Despite zero carpet, the room stank of cigarette smoke. They switched us to a new room which was marginally better, but still smelled. People were loud, lots of swearing could be heard from rooms down the hall. Would not stay again.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us another try the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America Select Suites - Kalamazoo - West
How is Extended Stay America Select Suites - Kalamazoo - West rated?
Extended Stay America Select Suites - Kalamazoo - West has a 3.1 star rating with 788 reviews.
When is Extended Stay America Select Suites - Kalamazoo - West open?
Extended Stay America Select Suites - Kalamazoo - West is open now. It will close tomorrow at 12:00 a.m.