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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you saw room 430 with the door broken, stive without burners ashes all over the place, management should fire everyone that works there. I have the pictures to prove what I just posted. STAY AWAY from this dump.
Business response:
Dear Guest, We are sorry to hear about the concerns you encountered in your room. Your feedback is invaluable in helping us improve. We will work with our housekeeping and maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing. Sincerely, Hotel Manage... read more
Traveling back from holidays with my daughter I realized I would need to stop in Kansas City unexpectedly and got on hotels.com to book a spot. I found an extended stay hotel in my budget and reserved the room - paying in full through hotels.com. I booked the room about four hours prior to arriving. Once I arrived the hotel smelled of weed, the front desk attendant had a sign up that she was busy helping another customer when in reality she was around the corner smoking. Once she came into the front, she advised me they did ... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered, including the room availability delay and the confusion with payment. We also regret for the specific condition you noticed on the property. Please know that we are addressing these matters with our housekeeping team and implementing additional staff training to ensure proper guest satisfaction. Your feedback is truly appreciated and helps us prevent similar situations in the future. We value your trust and hope to welcome you back so we may restore your conf... read more
Left after one night. Staff at the front was nice, but the effort put into making the rooms comfortable was nonexistent. I was put on the first floor and immediately found my window was unlocked and there was a large crack going down the glass. Random cars of smokers were pulling up in the parking lot behind my room all night which made me feel unsafe given the condition of the room and window. Whole building smelled of cigarettes. Bugs. No towel for shower. Sheets seemed clean, but everything else in the room did not.
Business response:
Dear Guest, We are sorry to hear about the issues you experienced during your stay. The safety and comfort of our guests are our top priorities, and we regret that the condition of your room and the overall environment did not meet expectations. We also apologize for the lack of towels and the cleanliness concerns you encountered. It’s reassuring to know that our front desk staff provided courteous service, but we understand that this did not outweigh the challenges you faced. Your feedback is extremely valuable, and we will... read more
Everything is terrible with this property, starting with the safety,hotel checkin and hygiene, the hotel attendant was not present at the counter to checkin guests,she is too rude and doesn't answer the guest's question,smell of weed and cigarettes everywhere, avoid if you are with family,I checked the room,saw cockroaches inside,the beds are very dusty and unhygienic,would recommend people to stay out of this
Business response:
Dear Guest, Thank you for your review. We are sorry to read that your stay was not as you expected and that you had multiple issues. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. Providing a seamless and memorable hotel experience is always our priority. We hope you will come back and give us another try to provide you with the flawless stay you deserve. Sincerely, Hotel Management
The hotel have roaches I mean roaches Falling out the pictures frames cabinets shower head mirrors. We slept with the lights on. Our room floor was very very sticky. This was a hotel from hell very traumatizing situation for my children and I.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are deeply sorry for the distress you and your family experienced during your stay. Pest control is taken very seriously, and we conduct thorough treatments to maintain a clean and pest-free environment. We regret that this was not fully effective in your case and will implement additional preventive measures to improve the situation. As our property accommodates long-term guests, cleanliness can sometimes be affected by varied usage. Our housekeeping tea... read more
The place was old and dingy. The rooms were old and looked unclean. Some of the dirt looked like it would not come off due to the age of the appliances. There was a big roach on the wall. There were people hanging out in cars in the parking lot doing various things, and this was around midnight. I left after I inspected the room and realized that I could not sleep there.
Business response:
Dear Anthony, It was disappointing to read your comments about your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. We hope you will revisit the next time you are in the area so that we can show ... read more
waited 20min at the lobby until someone showed up and room was really dirty and smelly.
Business response:
Dear Jinwoo, We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Being a select suite property, our front desk works only during the day. After-hours assistance is provided on call. We regret that you experienced an inconvenience upon arrival and had issues with the room assigned to you. Your feedback has been shared with both our front desk and housekeeping teams for immediate review and corrective action. We appreciate you bringing this to our attention and are committed to improvi... read more
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,234 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.