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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Walls were dirty and filthy sticky floors
Business response:
Dear Surem, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret that this was not your experience. Our hotel is committed to ensuring the cleanliness of all guest rooms, and we will address this issue promptly. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
It was so dirty had hard time checking in
Business response:
Dear Sam, We’re sorry to hear about the condition of the property and the difficulties you faced during check-in. Cleanliness and a smooth arrival are basic expectations, and we regret that we didn’t meet them during your visit. Your feedback has been shared with our front desk and housekeeping teams for immediate review. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a better experience. Sincerely, Hotel Management
Not a good experience The room was not clean and the walls and nightstand drawer were downright filthy. There were bugs, dead and alive, and the bathroom door didn't have a handle, just a hole where one should be. We were supposed to stay for 5 nights. We ended up staying about 10 minutes before deciding the state of the room was too bad. It's been almost a month and they have not given us a refund. Hotels.com told me they pursued one on our behalf multiple times, but that Extended Stay appeared to be unwilling. We are not t... read more
Business response:
Dear Amy, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the inconvenience you experienced, which is far below the standards we strive to uphold. We understand the frustration caused by the delay in your refund and recognize how upsetting this situation must have been. Please know that your concerns will be shared with our team so that they can be addressed. We value your feedback and hope to have the opportunity to restore your confidence in our hotel in the future. Sincerely,... read more
The refrigerator in my room was rusted from top to bottom how can they even rent such a room to someone. I couldn't spend one more night there I was trying to check out I couldn't find anyone on the desk. I need a refund for 2 days which I am probably not going to get The other place I went was perfect.
Business response:
Dear Philomena, Thank you for sharing your feedback. We regret that the condition of the refrigerator and the difficulty in reaching the front desk impacted your stay. Maintaining functional and well-kept accommodations is very important to us, and your comments will be shared with our team to prevent similar situations. We appreciate the opportunity to address this and hope to provide a more seamless experience in the future. Sincerely, Hotel Management
people staying around us were respectful . however the rooms & property was disgusting , infested with roaches and gnats . i couldn’t even take a bite of my food without being swarmed by gnats . roaches was coming out from the pictures behind the bed frames , overall the cleanliness of this place is 0/10. front desk staff was nice and respectful but there was hardly ever anybody in the front office .
Business response:
Dear tyheem, Thank you for taking the time to share your feedback. We are pleased that our front desk staff provided courteous and respectful service. However, we sincerely regret that the condition of the rooms and property did not meet your expectations. Maintaining a clean and pest-free environment is a top priority, and your comments will be shared with our team to address the issue immediately and to uphold our hotel's high standards. We hope to have the chance to provide a significantly improved and more comfortable ex... read more
Smelled dirty, dust bunnies rolling down the hallways, and we saw 8 roaches upon entering the room. We turned right back around and left. Did not stay. This hotel should not even be open for business.
Business response:
Dear Tamara, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
They do not call if ALL the rooms are booked so guest can make other accommodations. Please be careful. The location on 105th was at least kind enough to call us to let us know. They also have a locked door so you can’t get into the lobby and it has a grossly sticky phone and the doorway area smells.
Business response:
Dear Rhea, Thank you for sharing your feedback. We regret that your experience did not meet expectations and that certain aspects of your visit caused discomfort. Guest communication and maintaining a welcoming environment are important to us, and your comments will be shared to help guide improvements. We appreciate your insights and hope you might consider giving us another opportunity to provide a more positive and comfortable stay in the future. Sincerely, Hotel Management
This place is nasty and poorly 😕 Run no Managers First off they pushed my booking time back from 3 to 4:30 second the tv didint work ..the water was luke warm at best ..oh and to top it all off Roaches ..this place sucks ..i will never go back and now because i checked out after 6pm same day i have to wait 7-10 days for my refund ..do t book with this motel ever
Made a reservation and paid in full and was told when I got there that I didn’t have a room.
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,192 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.