Extended Stay America Select Suites - Kansas City - South - I-49

Business response:

Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear about the difficulties you faced during your stay. The issues you described, including cleanliness concerns and lack of essential amenities, are unacceptable and do not meet the standards we strive to uphold. We also regret that you felt unsafe on the property and experienced challenges reaching assistance. Your comments have been shared with the relevant teams to ensure immediate attention and improvements. We hope you will give us another chance to... read more

Business response:

Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience and disappointment caused by not receiving the two beds you reserved. While we make every effort to accommodate such requests, there are instances when the requested room is not unoccupied and available. We genuinely regret any disappointment you experienced and understand your frustration. Please be assured that we are treating this with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recu... read more

Business response:

Dear Guest, We sincerely apologize for the disruption to your arrival and fully understand how frustrating it must have been to encounter challenges late at night after a long day of travel. We recognize how important a smooth check-in process is, and we genuinely appreciate you taking the time to share your feedback. Comments like yours are invaluable in helping us enhance the guest experience, and we are sharing them with our team. We hope you will consider giving us another opportunity to provide the seamless and hassle-f... read more

Business response:

Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for your confusion and frustration while interacting with our team. It is never our intention to cause any inconvenience, and we understand how upsetting this situation must have been. Your feedback has been noted, and we will be reviewing the matter with our staff to ensure clear communication moving forward. We value your input and are committed to providing guests a more seamless and positive experience. We hope you will consider giving us a... read more

Business response:

Dear Guest, We sincerely apologize for the issues you encountered during this visit. The concerns you described regarding the delay in check-in and lack of assistance are unacceptable and do not reflect the level of service we strive to provide. We understand how frustrating this must have been, and we will address this with our team to ensure better communication and efficiency moving forward. Your feedback is invaluable, and we deeply regret that your stay was not as expected. We hope you will reconsider and give us an opp... read more

Business response:

Dear Guest,Thank you for sharing your experience. We sincerely regret the inconvenience you encountered and understand how frustrating it must have been to receive that call after securing your reservation. We strive to ensure all bookings are honored, and it is disappointing to hear we fell short in this instance. We have also noted your financial concern. Again, we apologize for the issues you encountered. We hope you will consider a return visit so we can provide you with the stay you deserve. Sincerely,Hotel Management 

Business response:

Dear Shakinia, We strive to provide a welcoming atmosphere in all corners of our hotel however, we apologize that our housekeeping staff overlooked some areas while you were with us. This does not meet our high standards; therefore, we are very disappointed to learn about your experience. We are committed to making sure this does not happen again, and we are grateful for your patience. We sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptiona... read more