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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I paid for a room I was never able to stay in I wasn't able to stay at the hotel I wasn't able to get a room I couldn't get in the front door there was no one at the front desk I have yet to get a refund it's been 2 weeks now I demand a refund
Business response:
Dear Matthew, Thank you for taking the time to write a review of your stay. We take these matters very seriously, and we will look into the matter for a prompt resolution. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
This property was disappointing. Our TV didn't work the room was not clean and towels were dirty.
Business response:
Dear Jeannie, We regret that your stay did not meet expectations. A welcoming and well-kept environment is important to us, and it is disappointing that your accommodations were not up to standard. Cleanliness and properly functioning amenities are priorities, and we are addressing these concerns with our team. Your feedback is truly valued, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to restore your confidence in the future. Sincerely,Hotel Management
It was roach infested the shower didn't work they would not refund me my money back they were overbooked they couldn't come and date me another room I do not recommend this hotel at all I also have video and pictures of 2 days of dealing with roaches in our bed everywhere walls everything
Business response:
Dear Mickell, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
I got there 1045pm stood in the cold over a hour trying to get ahold of some one to help me only to finc out they had no rooms
Business response:
Dear Corrie,We sincerely apologize for the inconvenience you faced upon arrival. We understand how frustrating it must have been to wait in the cold and not have a room available despite your efforts to contact someone. This is not the service we aim to provide, and we are addressing this with our team to ensure better communication and guest assistance in the future. We truly appreciate your feedback and hope for the opportunity to offer you a better experience moving forward.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,192 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.