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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have talked to management about the refrigerator and the room having roaches along with other issues.
Business response:
Dear Byron, Thank you for bringing your concerns to our attention. We’re sorry to hear about the issues you encountered and understand how frustrating that must have been. Your feedback has been noted, and we appreciate you speaking with us directly. Please know that we are committed to addressing these matters and improving the overall guest experience. We hope to have the opportunity to make things right in the future. Sincerely, Hotel Management
We booked a room due to a car breakdown in the area. After booking & getting a ride via uber we were told no room was available. We the waited outside trying to book another room 45 minutes away & having to pay another uber. While waiting we witnessed customers screaming at each other throwing articles of clothing. The area did not seem safe. I was also charged for staying, when we were told no room was available. This messup cost me double the uber fees, plus being charged for a room we never used.
Business response:
Dear Melissa, We sincerely apologize for the inconvenience and distress you encountered. The experience you described is troubling and falls short of the standards we aim to uphold. We understand how frustrating the reservation issue and surrounding circumstances must have been, and we appreciate you bringing this to our attention. Should your travels bring you back to the area, we hope you'll consider giving us another opportunity to provide a more seamless and comfortable stay. Sincerely, Hotel Management
They need to not overbook half my party had to stay somewhere else
Business response:
Dear Yinka, Thank you for sharing your feedback. We are glad you chose to stay with us, though it’s disappointing to hear that not all members of your group were accommodated as planned. Please accept our sincere apologies for the disruption this caused during your visit. Your comments have been noted and will be reviewed internally to prevent similar situations in the future. We look forward to welcoming you back for a more seamless and comfortable experience. Sincerely, Hotel Management
Noticed that the sink was leaking ,toilet also. Shower rod was broken and fell down several times. You could tell the room wasn't properly cleaned. Roach infested, dirty floors. Went to the front desk, told the manager. I left for the day ,came back thinking the room would be cleaned, no!!! They only clean the rooms after you've stayed there for two weeks. Just very nasty, poor customer service. Ill never stay at another Extended Stay again.
Business response:
Dear Teddy, Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations and apologize for the challenges you encountered. We fully recognize the importance of a clean, well-maintained environment, and it is clear we fell short of delivering that standard. Your concerns have been shared with our team so they can be addressed promptly. We are committed to providing a welcoming and comfortable stay, and your feedback is invaluable in helping us improve. We hope to restore... read more
Business response:
Dear Lee, Thank you for sharing your experience with us. We truly appreciate your feedback and regret the inconvenience you may have encountered during your stay. Guest comfort remains a priority, and we apologize if any aspects did not meet your expectations. Your comments are valuable, and we are actively working on enhancements to ensure a more seamless visit. It is always our goal to provide a welcoming and well-maintained environment. We hope you will consider returning, allowing us the opportunity to offer a more enjoy... read more
Horrible never stayed in a hotel like this there is roaches no towels you have to pay for them 1.65 per towel no paper towel and when I went to the office they said what did I expect for a cheap hotel I paid 108. For each room will never stay again in this hotel
Business response:
Dear Daisy, Thank you for taking the time to share your experience. We deeply regret that your stay did not reflect the standards we aim to uphold. Your concerns have been shared with our team for immediate attention, and we apologize for the condition you encountered and any interaction that left you feeling dismissed. Every guest’s comfort matters and your feedback will guide improvements. We hope to have another opportunity to provide a far more positive visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,192 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.