This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Lake Worth
- Hotels
- Lake Worth, FL
About this business
Location details
2171 10th Ave, Lake Worth, FL, 33461, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Couldnt get in room .gave me another one. Cockroaches,ac didn't work great. No shampoo
Business response:
Thank you so much of your candid feedback regarding your visit, Patricia. We are extremely disappointed to learn that you experienced issues with pest sightings and issues with the AC. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution with our pest control provider, housekeeping and maintenance teams, so that we can maximi... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
30 minutes check in even at 12:00am...room wasn't clean, toilet with pee ...bathtub dirty with hair same as the bed! never again!!!
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk and the issues with the overall cleanliness. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk and housekeeping team for proper action and resolve.
Even the cheapest of hotels I have stayed in provides more for you. A room that can occupy 4 yet only has 2 towels?!? Terrible. Check in staff was great. Check out staff was horrible. In a business that depends on people coming to stay at your establishment.. poor choice of staff for the check out desk. She was not friendly, did not say hello, did not smile. Did not apologize for the inconvenience she caused. Terrible. Never would i come back or recommend anyone.
Business response:
We are so sorry that you experienced so many issues during your time with us. The problems you experienced with minimal towels and customer service - are not at all a reflection of the high level of service that we provide. We appreciate you bringing this to our attention so that we may address this on the property level. Thank you for letting us know how we are coming across and we wish you all the best in your future lodging experiences.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Went to check in already had a reservation i got there and i stood at that counter for almost 30 minutes waiting she was on her cell phone among other things finally got to my room. And the room looked decent but quickly realized roaches everywhere as soon as I found that out I put all my bags back in the car and had to go back and forth to get my stuff because I don't want any roaches to get into my bags to bring them home and you only get about 10 channels on the TV and you can't sleep because the people that live in the h... read more
Business response:
We are extremely disappointed to read that this was your experience with us. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.
Location, good food close by Very Noisy, hard to sleep at night with traffic noise.
Business response:
We do apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. We do hope that our hardworking staff was able to address those concerns. We are so sorry that this left you with such a negative impression of our hotel and hope that all your future traveling experiences are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Lake Worth
How is Extended Stay America Select Suites - Lake Worth rated?
Extended Stay America Select Suites - Lake Worth has a 2.7 star rating with 1,565 reviews.
When is Extended Stay America Select Suites - Lake Worth open?
Extended Stay America Select Suites - Lake Worth is open now. It will close tomorrow at 12:00 a.m.