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Extended Stay America Select Suites - Lake Worth
- Hotels
- Lake Worth, FL
About this business
Location details
2171 10th Ave, Lake Worth, FL, 33461, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do Not Stay Here Infested with COCKROACHES! Woke up at 2am with one on my face!! Absolutely disgusting place.
Business response:
Thank you for your comments, Darin. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Cockroaches and very uninviting environment. Counter had burned spots They didn’t have shampoo. They didn’t provide us with hair drier even by request.
Business response:
Thank you for sharing your experience with us regarding your stay. We greatly apologize that we don't offer hair dryers and that we have unique amenities which are different than other hotels. We also are sorry for the insect sightings that you encountered during your visit. Let me assure you that we will address this issue with the property immediately as we know what an inconvenience this can create. We will use your feedback to improve in the areas mentioned as we are constantly looking for ways to improve the overall exp... read more
Staff was great. Very helpful. The highlight of the stay
Business response:
Wow! We are beyond ecstatic to see that our staff did such an amazing job providing you with an exceptional stay! Our staff will be thrilled to learn of your high praises as they work so hard to deliver an all-around comfortable and pleasant guest experience!
Liked nothing about this hotel. The worst hotel i have ever been.
Business response:
It is so disappointing to see that your stay was not met with the level of comfort and cleanliness that we strive to deliver each time that you are with us. We deeply apologize for any issues that you experienced during your time with us. Our goal is to deliver an at home feel throughout the entirety of your stay and we hate to see that this is not what you received. We are so sorry for any inconveniences that you were caused - but appreciate you taking the time to provide us with this valuable feedback as it will be used to... read more
Loudest hotel I've ever been in. I was woke up every night but people above me. Thin walls. They have a stove top but told me I had to bring my own pots and pans. Horrible water pressure in the shower. Ghetto area as well.
Business response:
I can't tell you how disappointing it is to read about all the inconveniences that you experienced during your visit. We know how heavily of an impact issues like, disruptive noises, our unique amenity offerings and the water pressure - can have on you during your stay. We sincerely apologize for leaving you with such a bad impression of our hotel. We will make sure that we notify the property of the issues that you reported so that we can use this as an opportunity for improvement to maximize the guest experience.
This hotel is scary. I did not feel safe there as a woman staying alone. There was a bunch of seedy looking men hanging around outside the doors, not a good sign for midday during the week) making comments, and the hotel seems dirty and unkempt. Room was very small and bare of any amenities and there was a dead bug (roach?) in bathtub when I went in there, the one time. I guess at least it was dead ✨😄✨. I literally checked in, and then left an hour later. they refused to give me any refund for my 4 night stay. Orbitz wasn't... read more
Business response:
Thank you so much for your valuable and detailed feedback. We sincerely apologize for your experience during your time with us. We work hard to create an environment that is clean, comfortable and pleasant from start to finish for each of our guests. I can't tell you how disappointing it is to see that this was not your experience due to the cleanliness and uneasiness that you felt. Let me assure you that we will address your complaints with the property directly to work towards improving in these areas for all our current a... read more
Drier was broken, told staff about it. they told me to call the number on the machine... Staff was unwelcoming overall
Business response:
Hello. We thank you for sharing your feedback with us and are sorry to hear you were having issues with the laundry equipment at our hotel. We are addressing the issues so we're able to provide our guests with a hotel stay they expect. We greatly apologize for any inconveniences that this caused.
This was section 8 housing. Not appropriate to be listed as a hotel.
Business response:
Hello, Christine. We are terribly sorry to hear that this is your impression of our hotel and that your experience was so disappointing. We are never happy when you feel this way but we do appreciate hearing your perspective. Thank you for taking the time to let us know how we are doing.
Terrible experience Walking into the building we saw fans in the windows. When we walked into the building there had been some patch work completed on the walls and no one cleaned it up. The front desk clerk wore protective gloves the entire time, which is concerning. After we got into the room there was only one towel and no blanket. Luckily we were able to turn the heat on. We were told about the strict no smoking policy and fees associated with smoking and interestingly the bathroom had about 6 burn marks on the bathroom ... read more
Business response:
I want to take the time to apologize on behalf of our entire staff. Our staff works extremely hard to provide a clean, comfortable and overall pleasant experience - and it is so disappointing to see that this was not what you received. The issues with the unpleasant odors and constant noise can prevent your stay from being the exceptional one that we strive to give you and for that, we are sorry. We know that an apology cannot take back the experience you had but we want you to know that we do value this feedback and will us... read more
Frequently asked questions about Extended Stay America Select Suites - Lake Worth
How is Extended Stay America Select Suites - Lake Worth rated?
Extended Stay America Select Suites - Lake Worth has a 2.7 star rating with 1,565 reviews.
When is Extended Stay America Select Suites - Lake Worth open?
Extended Stay America Select Suites - Lake Worth is open now. It will close tomorrow at 12:00 a.m.