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Extended Stay America Select Suites - Lake Worth
- Hotels
- Lake Worth, FL
About this business
Location details
2171 10th Ave, Lake Worth, FL, 33461, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here!!! The room smelled like cigarettes in a non “smoking” hotel. When we arrived on Saturday night after a long day of cheerleading competition the room next to ours was having a party. My granddaughter (9yrs old) unable to fall asleep until 1am when she had to get up early Sunday. The security guard was hiding behind a door and wouldn’t take care of the situation with the party. The microwave was dirty. I will never stay at this hotel ever again.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you experienced such unpleasant odors and overall cleanliness, Zulema. We can't tell you how disappointing it is to see that we did not deliver the high quality of service that we strive so hard to give each guest. We appreciate you reporting these issues so that we can make sure that we address them at the property level and improve them for all our current and future guests.
Business response:
Thank you for taking the time to review your stay at our hotel, Natalie. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
All you get is a very basic room, two towels and a bar of soap. You can pay extra and get shampoo. Kitchenette would have been nice but there wasn’t even a cup or spoon, no coffee pot and no food in the hotel.
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that the amenities did not match your expectations. As a value-focused hotel that specializes in extended stay, WoodSpring Suites offers amenities chosen by extended stay guests which allows us to provide the best value possible so that they customize their stay just the way they would like and pay for only the amenities they want to use (like cookware, more frequent housekeeping, etc.). We would look forward to welcoming you back again soon.
Sofa cushion broken, only 1 pillow for two persons in room (I asked the front desk for another pillow every day - got it on the day before leaving only after I went twice to the front desk), no room cleaning service during the stay of 7 days, no utensils on kitchen, dirty microwave inside, TV image distorted, too noisy surroundings/other rooms.
Business response:
Thank you for taking the time to review your stay. I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels. Thank you for y... read more
Won’t be staying here again. No towels in the room. When they did bring them there were no wash cloths. There was constant hard walking noise and banging from above throughout the night until daybreak. I am sure the laminate floor help to resonate the sounds from above.
Business response:
Thank you for taking the time to review your stay at our hotel. We sincerely apologize for the issue with the towels and disruptive noises. We know that this creates an inconvenience and we are terribly sorry for disappointing you. Thank you for highlighting the areas that deserve our attention so that we can improve for all our future guests.
I had a roach in the bed and it was it in a towel or washcloth in the bathroom
Business response:
Oh no! We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free, Tynesia. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Property has NO amenities & is located in a sketchy area.
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
Nothing. Horrible. Shower sucked. WiFi sucked. My coworker found a syringe in his room.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay, Mike. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We will make sure that we reach out to our housekeeping team to make sure that proper procedures are being followed to prevent these issues in the future. We wish you the best in your future travels.
This place is very noisy and dirty. I will never stay at one of these hotels again!!!
Business response:
We are terribly sorry for the disruptive noise levels and lack of cleanliness that you experienced during your time with us, Sonia. We can assure you that we will notify our housekeeping staff at the property to address these issues and prevent them in the future.
Frequently asked questions about Extended Stay America Select Suites - Lake Worth
How is Extended Stay America Select Suites - Lake Worth rated?
Extended Stay America Select Suites - Lake Worth has a 2.7 star rating with 1,565 reviews.
When is Extended Stay America Select Suites - Lake Worth open?
Extended Stay America Select Suites - Lake Worth is open now. It will close tomorrow at 12:00 a.m.