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Extended Stay America Select Suites - Lake Worth
- Hotels
- Lake Worth, FL
About this business
Location details
2171 10th Ave, Lake Worth, FL, 33461, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so sorry that you did not receive the exceptional experience that we intended for you and that we failed to exceed your expectations. Thank you for letting us know how we are coming across.
This appears to be a Section 8 property - we heard running, screams, banging, all night...people knocking at our room door....it was terrible! Left the hotel the next morning to head to the airport (we only stayed that one night) and there were homeless people on the grounds. Overall a never-to-be-repeated experience!
Business response:
This is certainly not the experience that we intended for you to have, Angela. Our goal is to give all our guests a wonderful stay that feels like home and we are so disappointed to see that this is not what you received. We will make sure that we address these problems with our staff to prevent these problems moving forward. We hope that your future travels are wonderful ones.
no kitchen tools !!!!!!!!!!!!!!!!!?!???????????????????
Business response:
Thank you for your feedback. We are so sorry that you were not aware of our additional service package options. One package includes linen exchange, another provides more frequent housekeeping, another a cookware set, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. We hope you'll visit us again for a truly wonderful experience.
The surrounding were dirty and once you go inside the hotel, there is a death rat smell all over the place, my room was not clean, Bed was messy and dirty, bathroom toilet had $&@@& stick to it, dirty towels, disgusting!! Weird looking people coming in and out of the hotel. They offered to clean two hours later, and I didn’t get a discount either. Don’t stay in here!
Business response:
Thank you for taking the time to review your stay at our hotel. We are so disappointed to hear that your experience was not the comfortable and clean one that we intended for you, Virginia. We take pride in the level of service that we deliver, and we are so sorry that you experienced issues with the cleanliness of your during your time with us. We can assure you that we will address these problems with our housekeeping staff to make sure that the standards that we set are being adhered to. We hope you give us another opport... read more
How can you have a kitchenette with no pots and pans? There was no coffee maker or anything for hot water to make coffee or tea. There were roaches in the room, the little ones, German roaches. The hotel was noisy, there were extremely long waits for the elevator, I’ve stayed in nicer places for half the money that were worlds beyond better, with free breakfast!!! Not even a table with coffee, some fruit, and breakfast bars(granola, protein etc). I will never stay her again. I should ask for my money back. Yes, it was that b... read more
Business response:
Thank you for this very detailed and candid feedback regarding your recent stay at our hotel, Erik. Seeing feedback like this is incredibly difficult and not the exceptional experience that we intend for any of our guest's to have. We apologize for the issues with the pests and disruptive noises - along with our unique amenity offerings. We allow all our guests to customize their experience and only pay for the items that they wish to use like cookware, for a small additional fee. This helps keep our rates super low and affo... read more
Business response:
We are terribly sorry that you did not have the exceptional stay that we intended for you. Thank you for reviewing your stay and letting us know how we are coming across.
Tuve que pagar otra vez la reserva y mi pago a Exoedia no sirvió
Business response:
I’m so sorry to hear about your reservation and check-in confusion and can tell it was a frustrating experience. I hope your future travels are always smooth and truly wonderful.
Business response:
We are so disappointed to see that you did not enjoy your time with us. We are never happy to see that your stay was less than perfect. Thank you for taking the time to let us know how we are doing and wish you all the best in your future travels.
THIS IS A SHELTER There was pubic hair in the bottom sheet. Stains on the mattress cover. Loud music was played until after midnight. Both attendants at the front desk with attentive.I want a refund. The stay was the 24th - 25th
Business response:
We are so shocked to hear that this was your experience. This is in no way the high level of cleanliness and service that we strive to provide. We are so sorry that this is the impression that you were left with but will use it to improve for all our current and future guests.
Frequently asked questions about Extended Stay America Select Suites - Lake Worth
How is Extended Stay America Select Suites - Lake Worth rated?
Extended Stay America Select Suites - Lake Worth has a 2.7 star rating with 1,565 reviews.
When is Extended Stay America Select Suites - Lake Worth open?
Extended Stay America Select Suites - Lake Worth is open now. It will close tomorrow at 12:00 a.m.