Extended Stay America Select Suites - Lakeland

Business response:

Dear ASheka, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Dear Cornelios, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment during your stay with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible, to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so we ... read more

Business response:

Dear Cornelios, Thank you for sharing your feedback. We deeply regret that your experience did not meet expectations. Guest safety, comfort, and respectful service are our top priorities. We are urgently reviewing our security protocols and staff training to ensure that every guest feels safe and supported. Your feedback is invaluable, and we’re committed to making meaningful improvements. We hope you’ll consider giving us another opportunity to provide the experience you deserve. Sincerely, Hotel Management 

Business response:

Dear Justin, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the housekeeping staff and the front desk and will use them as an opportunity to improve our guest experience. We never promote any illegal activities in and around the hotel. We hope you will revisit us the next time you are in the area, to demonstr... read more

Business response:

Dear Evin, Thank you for taking the time to share your experience. We are sorry to hear that your stay did not meet expectations. While we strive to provide a comfortable environment at a reasonable value, we understand that there are areas where improvement is needed. Your feedback is taken seriously and helps guide our efforts. We appreciate your remarks and hope for the opportunity to provide a better experience on a future visit. Sincerely, Hotel Management 

Business response:

Dear Desiree, Thank you for your feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We're sorry about the issues you experienced with our front desk hours and the cleanliness concerns with the microwave. We understand how unacceptable and unsettling these situations are. We'll address the front desk staffing to ensure better coverage and take immediate action to rectify the pest issue, ensuring our microwaves and facilities are thoroughly cleaned and maintained. Your comfort and satisfaction are our top priorities. Considering this a rare incident, we invite you to give us another chance to prov... read more