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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BEWARE!!!! This property is a high drug traffic area!!! I called this property a day before my check-in to let them know I was traveling from out of town & needed to find out if I had to pay anything upon arrival since my rooms were booked/paid through Expedia, the receptionist clearly stated not once, but twice, that I was all set & that all I had to do was check in.. Upon arrival, I had to put up a $100 deposit PER ROOM before checking in & I only had cash. They do NOT accept cash, only debit or credit card. The receptioni... read more
Business response:
Dear Kesha, It is concerning to read about your experience at our hotel. We take safety concerns very seriously and apologize for any inconvenience caused. We believe in providing every guest with outstanding hospitality; therefore, we truly regret this was not your experience. We are grateful that you brought this to our attention, as it help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you deserve.Sincerely,Hotel Management
Rooms had cockroaches and the staff was very rude
Business response:
Dear Jaime, Thank you for the feedback about your stay at our hotel. We apologize for the cleanliness and service concerns you had while with us. We believe in providing every guest with clean accommodation and outstanding hospitality; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the exc... read more
Dirty not smoke free
Business response:
Dear Maria, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is not just to have a spotless room but also one that is free of smoke. We appreciate you bringing this to our attention so we can address it appropriately.Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management
Dirty had roaches hair all over the place and i got pics would not stay there ever again
Business response:
Dear Virgilio, We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for the frustrations this caused. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately. Please consider revisiting and allow us to give you the outstanding experience that we are known for providing.Sincerely,Hotel Management
When i got there to check in had to wait 20 minutes, for the front desk person to check me in, then she said they dont take cash for a deposit, so i left to put my money on my card and came back and she wasnt there again and i had to wait another whole 20 minutes, plus the lobby to stinky, the elevator was stinky and dirty, and the floor in the room was dirty, couldn't even walk barefoot if not your feet looked like you were walking barefoot on dirt, never again
Business response:
Dear Emerito, Please accept our apologies for the inconvenience caused to you on your arrival. We understand that cleanliness is crucial to a comfortable stay, and we have room for improvement. Your comments will be shared with our housekeeping team to ensure we consistently meet and exceed our guests' expectations. We’re committed to providing a clean and welcoming environment for everyone, and your input helps us focus on where we can do better. We appreciate your feedback and hope to have the opportunity to provide you wi... read more
Kinda ghetto
Business response:
Dear Jeanette, Please accept our apologies for not meeting all your expectations. We appreciate your business and value you as a guest. Our front desk team is always here to assist and ensure you enjoy your stay. We hope to welcome you back and provide the quality stay you deserve.Sincerely,Hotel Management
Bad hotel I booked online and when I got to the front desk at 9:10 pm no one was there and had to wait about ten minutes before the lady showed up and once she did another person there interrupted and she kept talking to her and instead of helping me first she went to go look at a room so then another fifteen minutes later I finally got help never going here again not to mention the twekers walking around all night and morning also the smell of drugs up and down my hallway
Business response:
Dear Richard, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Would never stay here again When we entered our room the temp in the room was set at 60°. It was so cold. When we turned the heat up to 70° the floor and walls were super condensated and slippery. We got a towel out of the bathroom to clean the floor and it was probably the dirtiest floor I have ever had to experience in a hotel. They did not supply us with any supplies for the kitchen even though it had a kitchenette. I booked the hotel as 4 people staying in the room and they supplied us with towels for 2. Also, no coffee ... read more
Business response:
Dear JANELL,We sincerely apologize for the issues you encountered during your stay. The temperature, cleanliness, and lack of necessary supplies in the room are not reflective of our standards. We understand how disappointing this must have been, especially with the concerns you raised regarding towels, the kitchenette, and coffee amenities. Your feedback is invaluable and will be shared with the team to ensure improvements. We deeply regret that your experience did not meet your expectations and hope you might consider givi... read more
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,502 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.