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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I spent 10 minutes in the room before i discovered German coach roaches and a what looked to be a piece of rat poop. I left right after
Business response:
Dear Guest, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. Please allow us to host another occasi... read more
The desk worker was rude as crap. We were woke up at 8 am being told we had to be out by 10am or they were calling the cops. Normal check out time is 11am.
Business response:
Dear Guest, We're truly sorry to hear about your experience with our front desk staff and the issues surrounding your check-out time. We apologize for the early wake-up call and the confusion regarding check-out times. We'll investigate the matter with our staff to ensure that our team provides a respectful and courteous experience for all guests moving forward. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Lots of roaches
Business response:
Dear Guest, Thank you for choosing to stay with us and for taking a moment to share your experience. We are sorry that the cleanliness of the room did not meet expectations. Please accept our sincere apologies; this is not the standard we strive to maintain. Your comments have been shared with our housekeeping and pest control teams to ensure immediate attention is given to improving our room standards. If your travels bring you back this way, we’d welcome the opportunity to offer you a better stay. Sincerely, Hotel Manageme... read more
When arrive there they ask to pay 300 deposit by card , keep the money two week
Business response:
Dear Guest, We sincerely apologize for the billing concern that you are having. We ask that you please allow us some time to review your account and investigate a bit further. You have our assurance that we will address your concern appropriately. We are grateful for your patience, and in the meantime, please do not hesitate to contact us if you wish to discuss anything further. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Sincerely,Hotel Mana... read more
The floor was nasty and so was the bath tub other than that it was a good stay
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Apart from this, we hope you had a good stay and will return for another one.Sincerely,Hotel Management
This property is a dump. Homeless people living here and probably drugs. A man just taken out in handcuffs. Visiting sun and fun. Stay away from this hotel
Business response:
Dear Guest, We’re sorry that your experience was anything other than satisfying. The safety and well-being of all guests are a top priority, and we understand how concerning unexpected incidents can be. Please know that we work closely with local law enforcement to ensure a secure environment for everyone. Our team strives to maintain a comfortable and welcoming atmosphere, and we take all feedback seriously as we remain committed to guest satisfaction. We appreciate you sharing your concerns and hope for the opportunity to ... read more
The place was dirty, it reeked of maijuana. I felt unsafe there. I ended up leaving around 3 am because i was too scared to fall asleep. I should have left much earlier, but i needed a break from driving. I would never recomend this hotel to anyone.
Business response:
Dear Kristin,Your feedback is deeply concerning, and it’s disappointing to hear that your experience was anything less than comfortable. Providing a safe and welcoming environment is a priority, and your concerns will be reviewed to ensure higher standards are maintained. Guest experiences matter, and improvements will be made to address these issues. Thank you for bringing this to our attention.Sincerely,Hotel Management
Don’t book here. The people were not helpful. Hotel was overbooked and told me I wouldn’t be charged and I was. All she would say was “ well it’s not my fault”.
Business response:
Dear Ashley, It is disappointing to hear about your experience. Providing helpful and courteous service is always a priority, and it is regrettable that this was not reflected during your stay. Situations like overbookings can be frustrating, and we understand the importance of clear communication and prompt resolution. Your feedback is valued, and efforts will be made to prevent similar concerns in the future. We would love another opportunity to not only meet but surpass your expectations. Your review is sincerely apprecia... read more
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,502 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.