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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel had a bad smell on the floor the room was on. The room had bugs everywhere and the appliances were rusted. I left 5 minutes after checking in. They still charged me for the stay and I am currently trying to get my money back.
Business response:
Dear Bobby,We sincerely apologize for the issues you encountered during your stay. Your experience does not meet the standards we strive to uphold, and we deeply regret the inconvenience caused. Please rest assured that we take your concerns seriously, and we will investigate the cleanliness and condition of the room to ensure this does not happen again. For any assistance, please know that our front desk team is always available to assist our guests and resolve any issues. We value your feedback and hope to have the opportu... read more
Hair all in the sheets. Gross But the lady at check in was so nice! Made the experience tolerable. Didn’t stay the night tho.
Business response:
Dear Natalie,We sincerely apologize for the cleanliness issues you encountered with your sheets. This is not the standard we strive to maintain, and we understand how unpleasant that experience must have been. We appreciate you bringing this to our attention and will address it with our housekeeping team to ensure this does not happen again. On a positive note, we are glad to hear that you had a positive experience with the check-in staff, and we will continue to prioritize excellent service. We hope to have the opportunity ... read more
This is cheap for a reason. Would not recommend this location if at all possible.
Business response:
Dear Cynthia,We regret that your stay fell short of expectations and appreciate you sharing your concerns. Providing a positive experience is always our goal, and we're sorry we missed the mark during your visit. Your feedback is valuable, and we will use it to evaluate areas where improvements are needed. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
The floor was wet unless you kept the room at 69 degrees or lower, and the room we stayed in had cockroaches in it, both dead and alive.
Business response:
Dear Tina, Thank you for your feedback. We sincerely apologize for the discomfort caused by the floor conditions and the presence of cockroaches in your room. This is certainly not the experience we strive to provide, and we are addressing these issues with our maintenance and pest control teams to ensure they are resolved immediately. We appreciate your patience and hope you’ll give us another opportunity to offer you a better stay. We look forward to welcoming you back.Sincerely,Hotel Management
Was charged a fee for not rekeying my card before 11 am, even though I had rebooked almost 2 hours prior. I eent down to the desk at 11:02. No one was at the counter to rekey my card. I would like my money back please.
Business response:
Dear James, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
To make reservation, you must do so online even when you're standing in front of the clerk. There is no computer available to do so either. Room311 was dirty with mold in the bathroom. Refrigerator rusty all over No room without animal.
Business response:
Dear Myriamme, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is something we are grateful for, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you dese... read more
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,502 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.