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Extended Stay America Select Suites - Laredo
- Hotels
- Laredo, TX
About this business
Location details
1103 Bob Bullock Loop, Laredo, TX, 78043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid this hotel Hotel will charge you extra for everything! Booked the room for 4 adults but only 3 towels were provided so they were charged for extra hotels. Then even though reservation was made for 4 adults, they tried charging extra for the 3rd & 4th guest. Charged extra for soap & shampoo too. Worst run value place in America!
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Most unhelpful staff I have ever encountered Most unhelpful staff I have ever encountered. I booked this hotel through Expedia. Even though I presented the hotel with my Expedia conformation number, the hotel would not honor my reservation. The staff refused to let me speak with a manager. The staff was rude and had absolutely no willingness no help.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Interesting stay This hotel is private and reserves the right to refuse service to anyone. They make a paper copy of your driver license and keep it for a year. I have had other hotels that do this to "lose" the paper when my identity was stolen. This is a smoking hotel that has cooking facilities in the room so the odor of cooking is everywhere. The floors are all tile so it is loud. The room was not as clean as I would have liked. The staff do not provide receipts for persons who book through Expedia. The do a criminal bac... read more
Business response:
We apologize your stay did not meet your expectations. Thank you for sharing your experience with us so we know where we can improve. We wish you the best.
Frequently asked questions about Extended Stay America Select Suites - Laredo
How is Extended Stay America Select Suites - Laredo rated?
Extended Stay America Select Suites - Laredo has a 2.8 star rating with 830 reviews.
When is Extended Stay America Select Suites - Laredo open?
Extended Stay America Select Suites - Laredo is open now. It will close tomorrow at 12:00 a.m.