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Extended Stay America Select Suites - Laredo
- Hotels
- Laredo, TX
About this business
Location details
1103 Bob Bullock Loop, Laredo, TX, 78043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No vengan aquí Horrible desde que llegamos. La recepción cerrada y no había quien nos diera la hab. Una vez que apareció la persona. Nos asignaron una habitación que olía muy mal. El lugar súper sucio. Los pisos pegajosos y la cocineta más que sucia. Los colchones todos manchados y con ruido.
Business response:
Gracias por su comentario. Valoramos sus sugerencias y sentimos mucho escuchar que tuvo una experiencia negativa durante su estancía. Nos sentimos decepcionados al saber que usted no recibio una habitacion limpia el cual es nuestro compromiso con cada uno de nuestros huespedes. Nos esforzamos por ofrecer una excelente experiencia para los huéspedes con habitaciones cómodas, limpias, y servicio amigable. Los mejores deseos en todos sus viajes a futuro.
Cigarette smell Cigarette smell through out the entire hotel even non smoking rooms. ..
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you had an unpleasant experience during your stay with us. There is almost nothing worse than smelling smoking odors when these smells are offensive to us. We've shared your comments with our operations team to address this issue. We wish you well in your travels and hope you’ll give us another chance the next time your travels bring you to the area.
The room look like it had not been cleaned the shower was dirty
Business response:
Thank you for your recent review. We are so sorry to hear that you were disappointed by the cleanliness of your room. We promise a clean room to every guest and we fell short here. Your comments have been shared with our operations team to ensure your future stay is a pleasant one. We look forward to welcoming you back soon as we are eager to provide you with a clean, comfortable room you deserve.
The room is clean but there was no coffee pot no kitchen utensils no pots and pans so the kitchen was useless. No hair dryer no ironing board...... if I were living there I would have my own utensils Etc so if you're going to have a studio kitchen there should be some way to have some plates glasses utensils pots and pans of some sort so that you can use it
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our rooms did not provide you with the amenities you expected. As a value-focused extended stay hotel, WoodSpring Suites is happy to provide our guests with a kitchen in every room at all hotels nationwide. We have found that many of our extended stay guests prefer to use their own kitchenware in their rooms or find having kitchenware unnecessary. We strive to provide the best value possible for our guests so that they customize their stay just the ... read more
To far from everything Hotel was nice n clean besides roach climbing every where
Business response:
• Thank you for the review. We're so glad you appreciated our clean, comfortable rooms. The staff works hard to provide great customer service and clean, clean rooms --- We are sorry for the location was not convenient for you. We hope you come back again.
Business response:
• Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Stayed for two nights anf they didnt clean room or throw the trash front lobby was closed
Business response:
• Thank you for your review. We value your feedback and are sorry to hear that our hotel did not provide you with the amenities you expected. We know most hotels provide daily cleaning, cookware, toiletries and other amenities so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we offer bi-weekly housekeeping for extended stay guests and options to add additional amenities, like cookware, to their rooms. This allows us to provide the best value possible for our guests so t... read more
Horrible experience, hotel had a disgusting odor. The room had stained sheets and cockroaches.
Business response:
Thank you for your review. We are so sorry to hear that you experienced an odor during your stay. Your comments have been shared with our operations team to ensure future stays are pleasant ones. We appreciate you letting us know.
I had to ask for a refund because our room had cockroaches. We counted 6 of them. My family and I felt very uncomfortable so we did not stay at that hotel.
Business response:
Thank you for your review. We value your feedback and apologize for your negative experience. We are following up with the hotel to be sure we deliver clean and comfortable rooms. We appreciate you letting us know of your experience.
Frequently asked questions about Extended Stay America Select Suites - Laredo
How is Extended Stay America Select Suites - Laredo rated?
Extended Stay America Select Suites - Laredo has a 2.8 star rating with 830 reviews.
When is Extended Stay America Select Suites - Laredo open?
Extended Stay America Select Suites - Laredo is open now. It will close tomorrow at 12:00 a.m.