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Extended Stay America Select Suites - Laredo
- Hotels
- Laredo, TX
About this business
Location details
1103 Bob Bullock Loop, Laredo, TX, 78043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not respect my reservation. They sold my reservation, I did arrive late evening and the told me that they sold my room, so I had to go out to find a new hotel..This is not good at all
Business response:
I'm sorry we did not have a room available.
FAR FROM EVERYTHING, HARD TO REACH, DIRTY IT AS HARD TO REACH, BECAUSE OF THE ROAD WORK, BUR ANY SIGNS FOR DIRECTIONS. SOME COCKROACHES IN THE BATHROOM, AND THE SINK WAS DIRTY.
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing to stay with us.
Nice hotel but no fridge Nice hotel but no fridge, I also found a small cockroach, also hard find entrance, main entrance was blocked
Business response:
I'm sorry you did not enjoy your stay with us
Terrible stay The hotel had critters in it. Then turned on AC and it was very loud. Bed seemed to be broken, had to adjust to other side to remain level.
Business response:
I'm sorry you did not enjoy your stay with us.
Bed and room could be better. Declining place. It used to be more maintained. Bed linen could be more decent and the hotel overall could be more maintained.
Business response:
I'm sorry you didn't enjoy your stay with us.
Dirty Rooms & Obstructed Entry I did not like the dirty sheets. They don't change out the sheets. The floor was also dirty. I could see it on my socks. Also too much construction going on. The main entrance is blocked. I had to make several circles around the area to find the entrance.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Business response:
I'm sorry you didn't enjoy your stay with us.
Eeehhhhhh... For $37 a night it was an incredible deal, especially considering the kitchenette. However, I killed several small roaches in my room and my co-worker got a bad case of bedbugs. The walls are quite thin as well. We moved to a better hotel that was closer to groceries, food, the mall, hardware stores, etc.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
No attention fo late arrival! Nobody attended to lobby at my arrival at 1:00am I called earlier informing about late arrival and was told to dial number # 500. Simply nobody attended and I got charged for the night! Unnaceptable!!
Business response:
We're sorry to hear about your check-in woes. The risk of us not having a 24-hour front desk is that late-night arrivals can often be frustrating for the guest. We've followed up with the property and they are going to speak with the overnight attendant. Please keep us posted if there is more we can do for you.
Frequently asked questions about Extended Stay America Select Suites - Laredo
How is Extended Stay America Select Suites - Laredo rated?
Extended Stay America Select Suites - Laredo has a 2.8 star rating with 830 reviews.
When is Extended Stay America Select Suites - Laredo open?
Extended Stay America Select Suites - Laredo is open now. It will close tomorrow at 12:00 a.m.