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Extended Stay America Select Suites - Las Cruces
- Hotels
About this business
Location details
88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great price without all the frills Found the hotel through Expedia. It is an extended stay hotel and I would have never looked into staying there except for the price. It was clean, beds are good but don't expect a premium mattress. It's a good place to stay at an inexpensive price when you don't need all the frills. They had soda and snack machines. Local restaurants deliver to hotel. Only thing I would have liked was morning coffee. Because of problems at all hotels of "cooking" in in-room coffee makers I don't use them an... read more
Terrible experience. The hotel was old, unsanitary, and smelled bad. Easily the worst place I’ve stayed in the U.S. I would not recommend it. Pictures shown on website are way different than reality!!!
Business response:
Dear Guest, We are truly sorry that your stay did not meet expectations and regret the disappointment you experienced. Your comments regarding the overall condition and atmosphere are concerning, as we strive to provide accommodations that are clean, comfortable, and accurately represented. While some aspects of our property reflect its age, that should never compromise the quality or presentation of the guest experience. Please accept our sincere apologies for the inconvenience and frustration caused. Your feedback has been... read more
My rooms phone nor TV worked. Getting hold of the front desk was like pulling teeth with your bare hands. No answer. After 40 mins I went down to explain my issues. They moved me to a different room, which I agreed to. When I got into the room I found again that the phone did not work. They do not provide shampoo. I did receive a small bar of soap to wash with. 1 bar. I stayed in a motel eight. Paid $30. Less and had shampoo and better service. No coffee in the room. And could not find an ice machine (there wasn't a bucket i... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the multiple issues you encountered during your stay, including issues with in-room amenities, service delays, and the overall condition of your accommodations. This is not the standard we aim to provide, and your feedback is invaluable in helping us address these concerns and improve our operations. We appreciate your acknowledgment of our team’s efforts and hope you might consider giving us another opportunity in the future, allowing us to provid... read more
We’ve been to other extended stay so we thought this is now different but OMG was so bad. I don’t mean for the resident but still goes under the management to keep the facility clean if your renting it. In short we immediately checked out and run away.
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
We didn’t stay there. It was super sketchy.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry that your initial impression led you to feel uncomfortable, and we regret the inconvenience this caused. We understand that first impressions are important, and while we are limited in addressing concerns when a stay does not take place, your comments are still valuable. They have been shared with our team as we continue to review safety measures, appearance, and overall guest confidence. We remain committed to ongoing improvements and providing a mo... read more
There is no one at the front desk.
Business response:
Dear Guest, We’re sorry to hear there was any difficulty in getting assistance during your visit. Our team strives to be available and responsive at all times; however, we regret if this wasn’t your experience. We appreciate your patience and hope to have a chance to welcome you again with a much better impression next time. Sincerely, Hotel Management
It smells horrible and it was dirty
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your accommodations did not meet your expectations and for any discomfort you experienced during your stay. Ensuring a clean and welcoming environment is a top priority for us, and we have shared your comments with our team to address the concerns raised. While this visit did not reflect the quality we aim to provide, we hope you might consider giving us another opportunity in the future so we can offer a more comfortable and enjoyable experience. S... read more
Place was unsanitary!!!!!
Business response:
Dear Arron, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Las Cruces
How is Extended Stay America Select Suites - Las Cruces rated?
Extended Stay America Select Suites - Las Cruces has a 3 star rating with 722 reviews.
When is Extended Stay America Select Suites - Las Cruces open?
Extended Stay America Select Suites - Las Cruces is closed now. It will open at 9:00 a.m.