This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Las Cruces
- Hotels
About this business
Location details
88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It smells horrible and it was dirty
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your accommodations did not meet your expectations and for any discomfort you experienced during your stay. Ensuring a clean and welcoming environment is a top priority for us, and we have shared your comments with our team to address the concerns raised. While this visit did not reflect the quality we aim to provide, we hope you might consider giving us another opportunity in the future so we can offer a more comfortable and enjoyable experience. S... read more
Place was unsanitary!!!!!
Business response:
Dear Arron, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
It’s not the problem of the staff that work there but the company that owns the property. Rooms are c
Tenía mi reservación llegué al momento de entrar al edificio ya había mal olor hice check in al momento de entrar en la habitación seguía el mal olor,el baño tenía cabellos y precia que solo habían tendido la cama y no habían hecho el aseo no estaba el piso limpio y había un insecto en la estufa! De inmediato hablé con el servicio al cliente de la aplicación donde hice la reserva y me hicieron la cancelación de inmediato y salí del lugar!! Excelente servicio en la aplicación😁 más no en el hotel😬
The hotel has a horrible smell, the bathroom is very dirty, and there isn't even a shower curtain to take a shower. The beds are old, and the hotel is generally poorly maintained and old.
Unimpressed Hotel is close to the NMSU campus which is why we stayed there. However there was not a front desk attendant available at anytime without calling for someone. There was no check out service. I had to call to turn in keys and there was no reciept. Apparently their front desk doesn’t open til 9 am. Lots of strange people lurching around the front of the property and just creepy vibes in general. Does not serve breakfast or have coffee. If looking for a quick cheap place it’s okay.
I did not like anything about this place. They don’t offer continental breakfast. They don’t have maid service. The phone didn’t work. The air conditioner broke the first night very bad place.
Business response:
Dear Robert, We’re truly sorry to hear about your disappointing experience, including the lack of breakfast, maid service, and maintenance concerns with the phone and air conditioner. Your comfort should never be compromised. Your comments have been shared with our team to address the issues you encountered and improve guest satisfaction moving forward. We appreciate your input and hope to have the chance to welcome you back. Sincerely, Hotel Management
The parking lot wa
Business response:
Dear Erica, We apologize if our parking lot did not meet your expectations and regret any inconvenience this may have caused during your stay. We recognize the importance of providing convenient and well-maintained parking for our guests and are committed to improving this area. We appreciate your patience and hope to have another chance to welcome you back for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Las Cruces
How is Extended Stay America Select Suites - Las Cruces rated?
Extended Stay America Select Suites - Las Cruces has a 3 star rating with 678 reviews.
When is Extended Stay America Select Suites - Las Cruces open?
Extended Stay America Select Suites - Las Cruces is open now. It will close at 6:00 p.m.