This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Las Cruces
- Hotels
About this business
Location details
88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unho Room was ok but some teenagers that were living there were rude and disrespectful. They would put the music very loud early morning. Will never stay in that area again!
Business response:
Dear Anna, Thank you for sharing your feedback. We are glad you found your room satisfactory. We apologize for the inconvenience caused by other guests during your stay. Your comfort and satisfaction are important to us, and we regret that this affected your experience. We strive to ensure a pleasant environment for all our guests and will address this concern to improve future stays. We hope you reconsider and give us another chance in a different location.Sincerely,Hotel Management
Jacuzzi was cold. Carpet full of pet hair. Blanket was torn
Business response:
I think you might have gotten wrong hotel. WE do not have a Jacuzzi and no carpet through out our hotel.
Charged twice for the same room Horrible place to stay. I wish I would’ve read the reviews. Do not stay at this place. Horrible smelling room, bad customer service and I was charged double. Would not recommend. I think it’s the owners or the staff leave positive reviews. Sad
Business response:
Sorry for your bad experience while at our hotel. I assure you that the reviews are from actual people that stay with us and not by staff. You were charged only once , your virtual card was declined , might want to take that up with Expedia. once again, so sorry for the incinvinience this might have caused you.
Muy sucio y el edificio muy descuidado.
Business response:
Dear Violeta, We're truly sorry to learn about your disappointing experience. Your feedback is crucial, and we're addressing these issues promptly to ensure a significant improvement in our standards. We value your insights and hope to have the opportunity to regain your trust with a more positive experience in the future.Sincerely,Hotel Management
The staff was nice and it was an easy check in. Once you walk into the front door the place has a bad smell of cigarette smoke and sometimes fishy. The hallways smelled of cigarette smoke and so did our room even though it was a non smoking room. The room was clean and didn’t have any stains.
Business response:
Dear Pete, Thank you for the review and for sharing your experience. We are glad to read our service, and clean rooms met your expectations. However, we regret the concerns you had with the smell of smoke. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We hope to welcome... read more
Frequently asked questions about Extended Stay America Select Suites - Las Cruces
How is Extended Stay America Select Suites - Las Cruces rated?
Extended Stay America Select Suites - Las Cruces has a 3 star rating with 678 reviews.
When is Extended Stay America Select Suites - Las Cruces open?
Extended Stay America Select Suites - Las Cruces is open now. It will close at 6:00 p.m.