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Extended Stay America Select Suites - Las Cruces
- Hotels
About this business
Location details
88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Did not stay at the hotel. The first room the bed had what appeared dirt. The second room had hair and blood under the sheet. I ran away as fast as I could
Business response:
Dear Mary, Thank you for sharing your thoughts. We are very sorry for the inconvenience you had during your visit. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management
Dan B I would not recommend this hotel for a weekend stay as there is lots of loitering. The outside doors were secure at all times, however, they would not always open and you would have to go back to the office. I did not feel safe there.
Business response:
Dear Daniel, We're genuinely sorry to read about your experience at our hotel. The safety and security of our guests are paramount, and we appreciate you bringing your concerns to our attention. We take such matters seriously and will address them with our team to ensure a safer environment for our guests. We hope you will consider giving us another opportunity to welcome you back and demonstrate our commitment to delivering comfortable and secure accommodations.Sincerely,Hotel Management
Disgusted This place needs to be observed by a higher department. I’ve never experienced such a bad stay at any place. I suggest this place gets a revaluation on being open to the pubic. The level of cleaning and preparation for customers was absolutely disturbing.
Business response:
Dear Jesus, We're disappointed to hear that your stay did not meet your expectations. We take guest feedback seriously and will share your concerns with the relevant departments to ensure improvements are made. We appreciate your feedback and will work diligently to enhance our services and overall guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Q
Business response:
Dear Ernesto, Thank you for sharing your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
DO NOT STAY HERE Do not stay here. As I arrived to check in, the person at the counter answered her personal cell phone and kept me waiting. The "lobby" is more like a vestibule. It is very small and her kids were running around the customers. Waiting for the elevator, I noticed the walls were dirty and stained, inside the elevator as well. Upon arriving to my room, I noticed the sheets were dirty. I booked another hotel and checked out of this one. I was told I would get a refund in 7-10 business days. That came and went. I... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the front desk team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you w... read more
Frequently asked questions about Extended Stay America Select Suites - Las Cruces
How is Extended Stay America Select Suites - Las Cruces rated?
Extended Stay America Select Suites - Las Cruces has a 3 star rating with 678 reviews.
When is Extended Stay America Select Suites - Las Cruces open?
Extended Stay America Select Suites - Las Cruces is open now. It will close at 6:00 p.m.