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Extended Stay America Select Suites - Las Cruces
- Hotels
About this business
Location details
88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beds are uncomfortable, doesn’t offer vending or ice, no iron or ironing boards in room. Noisy occupants, no staff on duty at night.
Business response:
Dear Guest, We apologize for the discomfort you experienced with the beds and the lack of amenities such as vending, ice machines, and in-room irons. We also regret the disturbances caused by other guests and any inconvenience due to limited overnight staffing. Your comments are important as we continue working on improvements to better serve our guests. We appreciate your input and hope to provide you a better experience in your future stay. Sincerely,Hotel Management
Won’t stay here again
Business response:
Dear Guest, We are truly sorry to hear that your experience did not meet your expectations. Your concerns are important to us. So, please share any additional details with us to ensure improvements are made. We strive to provide a comfortable and welcoming environment for all our guests, and we regret that we fell short in your case. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
This location is good for the price and a few days stay. However, I would not recommend and here’s why: The elevator is broken, 2/3 of our room lights did not work, fire alarm was holding on by a wire, and the front desk staff were not readily available for check-in/check-out.
Business response:
Dear Guest, We’re truly sorry for the inconveniences you experienced. The issues with the elevator, room lighting, and fire alarm are being addressed by our maintenance team as a priority. We also recognize the importance of front desk availability and are working to improve staffing coverage. Your comments help us enhance our services and facilities. We appreciate your patience and understanding. We look forward to welcoming you back!Sincerely,Hotel Management
The person on Duty was BAD 7:30 PM Fri 7 Th
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely regret that your interaction did not meet expectations. Providing courteous and professional service is a priority, and we will address this matter to ensure better experiences for our guests. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to welcome you again under better circumstances.Sincerely,Hotel Management
Loud dirty and a good experience at all.
Business response:
Dear Daniel, We sincerely apologize for the noise and cleanliness issues you encountered during your stay. This is certainly not the experience we aim to provide, and we will be addressing these concerns with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we truly appreciate your comments. We hope to have the opportunity to welcome you back for a much more enjoyable stay in the future.Sincerely,Hotel Management
Terrible place to stay Lights out, heater didn’t work, vending machines broken, Luke warm water, pot smokes at one and only entrance to go in or out. Only stayed two nights but paid for three. This place totally sucks
Business response:
Dear Mardelle, We apologize for the inconveniences you experienced during your stay, including issues with the heater, vending machines, and water temperature. We take these matters seriously and will address them with our maintenance team to ensure improvements are made. Regarding the smoke near the entrance, we will work on better enforcement of our non-smoking policies. We appreciate your comments and hope to have the opportunity to welcome you back for a more pleasant stay in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Las Cruces
How is Extended Stay America Select Suites - Las Cruces rated?
Extended Stay America Select Suites - Las Cruces has a 3 star rating with 678 reviews.
When is Extended Stay America Select Suites - Las Cruces open?
Extended Stay America Select Suites - Las Cruces is open now. It will close at 6:00 p.m.