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Extended Stay America Select Suites - Las Cruces
- Hotels
About this business
Location details
88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It’s not the problem of the staff that work there but the company that owns the property. Rooms are c
Tenía mi reservación llegué al momento de entrar al edificio ya había mal olor hice check in al momento de entrar en la habitación seguía el mal olor,el baño tenía cabellos y precia que solo habían tendido la cama y no habían hecho el aseo no estaba el piso limpio y había un insecto en la estufa! De inmediato hablé con el servicio al cliente de la aplicación donde hice la reserva y me hicieron la cancelación de inmediato y salí del lugar!! Excelente servicio en la aplicación😁 más no en el hotel😬
The hotel has a horrible smell, the bathroom is very dirty, and there isn't even a shower curtain to take a shower. The beds are old, and the hotel is generally poorly maintained and old.
Unimpressed Hotel is close to the NMSU campus which is why we stayed there. However there was not a front desk attendant available at anytime without calling for someone. There was no check out service. I had to call to turn in keys and there was no reciept. Apparently their front desk doesn’t open til 9 am. Lots of strange people lurching around the front of the property and just creepy vibes in general. Does not serve breakfast or have coffee. If looking for a quick cheap place it’s okay.
I did not like anything about this place. They don’t offer continental breakfast. They don’t have maid service. The phone didn’t work. The air conditioner broke the first night very bad place.
Business response:
Dear Robert, We’re truly sorry to hear about your disappointing experience, including the lack of breakfast, maid service, and maintenance concerns with the phone and air conditioner. Your comfort should never be compromised. Your comments have been shared with our team to address the issues you encountered and improve guest satisfaction moving forward. We appreciate your input and hope to have the chance to welcome you back. Sincerely, Hotel Management
The parking lot wa
Business response:
Dear Erica, We apologize if our parking lot did not meet your expectations and regret any inconvenience this may have caused during your stay. We recognize the importance of providing convenient and well-maintained parking for our guests and are committed to improving this area. We appreciate your patience and hope to have another chance to welcome you back for a better experience. Sincerely, Hotel Management
Beds are uncomfortable, doesn’t offer vending or ice, no iron or ironing boards in room. Noisy occupants, no staff on duty at night.
Business response:
Dear Guest, We apologize for the discomfort you experienced with the beds and the lack of amenities such as vending, ice machines, and in-room irons. We also regret the disturbances caused by other guests and any inconvenience due to limited overnight staffing. Your comments are important as we continue working on improvements to better serve our guests. We appreciate your input and hope to provide you a better experience in your future stay. Sincerely,Hotel Management
Won’t stay here again
Business response:
Dear Guest, We are truly sorry to hear that your experience did not meet your expectations. Your concerns are important to us. So, please share any additional details with us to ensure improvements are made. We strive to provide a comfortable and welcoming environment for all our guests, and we regret that we fell short in your case. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Las Cruces
How is Extended Stay America Select Suites - Las Cruces rated?
Extended Stay America Select Suites - Las Cruces has a 3 star rating with 722 reviews.
When is Extended Stay America Select Suites - Las Cruces open?
Extended Stay America Select Suites - Las Cruces is closed now. It will open at 9:00 a.m.