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Extended Stay America Select Suites - Las Cruces
- Hotels
About this business
Location details
88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointed guest; won't be returning. Disappointing-blinds were broken, no hair dryer, no hand towels and wash cloths, no complementary shampoo, conditioner, lotion; outlet in bathroom did not work; no breakfast; no luggage holder, hangers to hang clothes; no iron/ironing board, etc. Expected more with what I paid for room.
Business response:
Dear Helen, We sincerely apologize for the numerous inconveniences you experienced during your stay. It is disappointing that your room lacked essential amenities, and we regret not meeting your expectations. Your feedback is crucial for improving our services, and we will address these issues promptly. We value your business and hope to provide a better experience.Sincerely,Hotel Management
I guess they never clean the bedrooms , I found fleas on my bath and bed was terrible
Business response:
Dear Mario, We are truly sorry to hear about your experience and the issues with cleanliness you encountered. This feedback is concerning and does not reflect our standards. We are addressing these matters with our team to ensure thorough cleaning procedures and pest control. Your comfort and satisfaction are important to us, and we regret that we did not meet your expectations. Thank you for bringing this to our attention.Sincerely,Hotel Management
The hotel over all was dirty, as if they just wiped over surface gently. The blankets and pillows smelled dirty. The room smelled like smoke. Kids running in the hall trying to open doors as a game. There was two gang fights and even a gun was waived in the air.
Business response:
Dear Sally, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Never ever stay here
Business response:
Dear Albert, We apologize for the experience you had during your recent stay. Your feedback is important to us, and we regret not meeting your expectations. We strive to provide a comfortable and enjoyable stay for all our guests, and we are disappointed that we fell short in your case. We value your feedback as it helps us to improve our services. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Las Cruces
How is Extended Stay America Select Suites - Las Cruces rated?
Extended Stay America Select Suites - Las Cruces has a 3 star rating with 678 reviews.
When is Extended Stay America Select Suites - Las Cruces open?
Extended Stay America Select Suites - Las Cruces is open now. It will close at 6:00 p.m.