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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For More Than Just A One Night Stand The purpose of our trip was house hunting prior to moving for a new job. The front desk is only open from 7 AM until 11 PM, even though there is a full time attendant present 24 hours. You have to call them on a phone provided in the foyer or by a cell phone to check in after hours. The staff was friendly, courteous and knowledgeable about the area. The rooms are nicely furnished although the hotel in general was no frills with only one vending area on the main floor and the aforementione... read more
Needs improvement Hotel convenient to our destination.A little disappointed in the over cleanliness and maintenance of our room. Needed some paint to walls and spackling repair. Sink in bath room did not drain properly.
Room was dirty, a lot of trash under the beds and the tub was disgusting it’s supposed to be white but it was brown looked like it hadn’t been cleaned. Services were terrible I tried to check in after I paid in advance but wouldn’t allow me to until my other guest arrived even tho it was only my name on the reservation to check in. Key cards stopped working after about an hour and wouldn’t issue new ones and there were no towels and wash rags in the room I went down to ask for more and I was told no. This isn’t a hotel it’s ... read more
Business response:
Dear Darius, Thank you for taking the time to share your experience with us. We sincerely apologize for the multiple concerns that affected your comfort during your stay. We understand how disappointing this must have been, and we regret that we fell short of delivering the smooth, enjoyable visit you expected. Your feedback has been shared with the relevant teams to address these matters and identify areas for improvement. While we continue to work through certain challenges, our commitment to providing a better guest exper... read more
Stayed here for 7 nights and was troubled by how the hotel handles guests with disabilities. I checked in and noted I am traveling with a dog and have a disability, asked for a room on the 1st floor in my reservation- one wasn't available and was told only the 3rd floor. I was also told that I couldn't use the elevator with my dog because of other people and allergies, and had to use the steps. I don't understand that all - you will run into people in the hallway that may have allergies?? (Mind you, I also have allergies to ... read more
This is the third time I have stayed there the first time the remote didn’t work for the TV, the second time the refrigerator banged all night long. This was our third time and it was for a funeral and we had to bring our three dogs so that meant we had to reserve two rooms And I think it’s a shame that it cost us over $900 total for two rooms for three people, three dogs, and to have our toilet, not be able to flush in one of the rooms and the light fixture had a plastic part all across the light it fell because it was tape... read more
For a place with kitchenette, not even kitchen towels were provided, forget basic pots/pans. If you wanted, you needed to purchase for $30!! Room smelled musty/damp.
Business response:
Dear Gnanaprasoona, We're sorry to hear that your stay didn't meet expectations, particularly regarding the condition of the room and the lack of readily available kitchen essentials. While we do keep cookware and kitchen items at the front desk to ensure everything is clean and ready for each guest, we understand how frustrating it can be when that isn't clearly communicated. Your comments have been noted, and we're committed to improving both our communication and the overall experience. We would like the opportunity to se... read more
The only nice thing about the place is thar it's tucked in away from the road. Front desk isn't open till 10am, which is a problem when the room i was staying in needed maintenance - hot water in bathroom sink wouldn't turn off. The problem couldn't be fixed, was not offered a different room or discount.
Business response:
Dear Jennifer, We're glad you appreciated the quiet location, but we're truly sorry for the inconvenience caused by the maintenance issue in your room. We regret that no alternate solution was offered at the time. Your comments will be shared with our team to ensure better responsiveness and support moving forward. We appreciate you bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,252 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.