This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Card didnt work, and nobody around to help
Business response:
Dear Paul, We apologize for the inconvenience you experienced with your key card and the lack of assistance. This is not the standard of service we strive to provide. Your feedback is important to us, and we will address this issue with our staff to ensure it doesn't happen again. We understand how frustrating this must have been and appreciate your patience. Should you choose to stay with us again, we are committed to providing a better experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
No one is here to check me in. & I can’t get through the doors nor get the keys to the room I paused fir
Business response:
Dear Charles, We apologize for the inconvenience you experienced during check-in. Your comfort and satisfaction are paramount, and we regret that we fell short of your expectations upon arrival. We are addressing this issue with our front desk team to ensure improved availability and assistance for our guests. Your feedback is invaluable as we strive to provide seamless experiences for all our guests. We appreciate your patience and understanding. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
Run down and no staff available between 10pm to 10am which is strange.
Business response:
Dear Angela, We sincerely apologize for any inconvenience you experienced during your stay. Ensuring a comfortable and responsive environment for our guests is paramount, and we regret falling short of your expectations. Your feedback regarding the limited availability of staff during certain hours is duly noted, and we will address this internally to better serve our guests round-the-clock. We appreciate your patience and understanding. Should you choose to stay with us again, we are committed to providing a more seamless a... read more
I would never stay there again. You have to paid for everything and it wasn’t that clean and it was run down.
Business response:
Dear Monica, Thank you for your recent stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,295 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.