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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I never stayed there because at 10.30 when the lobby was supposed to be open to 12 was closed already and when i called ur customer service i was hung up on for no reason ill be in touch for a refund
Business response:
Dear James, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured; we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you again for your feedback.Sincerely,Hotel Management
This was the worst hotel I have ever stayed in. It was smelly and rundown. I'm not sure what I was expecting but it was not acceptable. We arrived late, around 11pm and there was no one to check us in. We waited for at least 30 minutes, called the 1 800 number and it wasn't clear how to get a hold of anyone who could help us. There was an incident in the hotel, I'm not sure what it was all about but the cops were there for hours one night and back again in the morning. I think they were evicting someone. Also, what the heck ... read more
Business response:
Dear Eric, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Thank you for your positive comments about the comfortable beds and our service. We hope to have anot... read more
Doors lock and you can't get in at 6:00 am. Room key didn't work and I waited 30 min to get in. No one at counter until 9 am. No place to take my trash or at least the duimpster what eight feet high and I couldn't throw trash over. No signs to say it was a dumpster. Charges for every little thing like wi-fi, cleaning towels in room, making bed or cleaning sheets. It should be explained better when you make reservations. I chose it over Holiday Inn or Hampton because price was better. But, that price is added to for two peopl... read more
Business response:
Dear Sidney, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Ho... read more
They may be changing their name and services but I will not stay there again. One bar of soap. No shampoo or conditioner supplied. No Kleenex. No coffee maker (was told due to changes they no longer did breakfast nor coffee but not even in your room?). No plates, mugs or silverware even tho you have a stove, refrigerator and microwave. Only cup to microwave a cup of water was the plastic drinking cup. No hairdryer. No trash container on the floor nor entry. Only trash was a bin in the back and the large container in the back... read more
Business response:
Dear Debra, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sinc... read more
Roaches. No amenities, only 2 towels and a bar of soap, extra fees for dishes, no front desk at night.
Business response:
Dear Larissa, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. In contrast, we apologize for any disappointment with our in-suite amenities. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns... read more
I liked the mini toads jumping around the front of the building. didnt like service out front or amenities, the room didn't match the picture the inside wasnt dirty or unkept a little dilapidated maybe could be a potential safety issue ŵhen you walk through the front door with the feeling of possibly falling through the floor all and all not a good experience
Business response:
Dear Shawn, Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We apologize for not meeting your expectations. We are grateful for your notification and will take immediate action. Thank you for caring about improving our guest services, and we hope to welcome you back on your next visit.Sincerely,Hotel Management
This place is extremely out dated and old. Normally your dishes/glasses and eating utensils are in your room (cabinets) and chairs at the table. There aren't any!!! You have to ask for these things at the front desk!!! This is unreal. I never wish to have an experience as this again. Wouldn't recommend this place to a dog. Customer service was awesome. They are working with what they're given. SMDH
Business response:
Dear Jonathan, Thank you for taking the time to let us know about your experience with us. While we are pleased you loved our associate's hospitable service, we apologize for not meeting your expectations in the outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we are sorry that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to ... read more
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.