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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs improvement Hotel convenient to our destination.A little disappointed in the over cleanliness and maintenance of our room. Needed some paint to walls and spackling repair. Sink in bath room did not drain properly.
I had to move to a different room because the sheets a d bed ruffle was durty. The tub was dirty and the paint was chipping off the ceiling in the bathroom. The second room was a little better but the paint was peeling off the bathroom ceiling with mildew stains. The carpet was pulling from the walls.
Business response:
Dear Guest, We sincerely apologize that the condition of your initial room, including the bedding and overall cleanliness, did not meet acceptable standards, and we regret that similar concerns in the second room further affected your comfort. This is not the experience we want for our guests, and we understand how disappointing it must have been to encounter these issues. Please know that your comments will be reviewed with our housekeeping and maintenance teams to ensure these areas are properly addressed. We appreciate yo... read more
It’s bad condition dirty bad odor
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
It wasn’t our best performance but it was alright could have been better
Business response:
Dear Guest, Thank you for being our guest and for sharing your feedback. We are glad to hear that parts of your stay were satisfactory, though we regret that certain aspects did not fully meet your expectations. Your comments are important to us, and we have shared them with the appropriate teams to help guide improvements and ensure a more seamless experience in the future. We sincerely apologize for any inconvenience you encountered and hope to have the opportunity to welcome you back so that we can provide a visit that re... read more
They require ID for everyone, not just the person booking the room. They wouldn't accept my wifes temporary ID along with her expired one. Wouldn't let us stay. There's nothing in the policy we could find stating that. I think its just the manager saying this and enforcing it without it being a legit policy.
First room given 303 fresh cigarette burning smell, changed to room 211. 1O0's of holes in curtains, roaches running on bathroom floor, pet urine smell on stained carpet floor, kitchen bare, not 1 single item. Beds extra firm, bathroom drains clogged, no coffee anyplace in hotel, no hair dryer, no shampoo, no tissue. Made notes in traveling spread sheet, never stay again.
Business response:
Dear Guest, We’re very sorry to hear that your stay did not meet expectations and that the condition of your initial room and subsequent accommodations caused such frustration. While we’re glad you were able to be relocated, we regret the cleanliness and maintenance issues you encountered, as well as the lack of in-room amenities. Your feedback has been shared with the relevant teams to help ensure proper attention is given to both room preparation and guest comfort. We appreciate you bringing these concerns to our attention... read more
The room was in need of upkeep…beds need to be replaced…shower curtain was filthy and the grout was dirty. Lamps did not work. Toilet was shaky. Remote control had no back for the batteries. Curtains did close all the way. Just felt like I was at a hostel not hotel. If I paid $50 I would be okay but not $150. This has put me off ever staying at this hotel or this chain ever again,
Business response:
Dear Joseph, We’re truly sorry to hear that your visit was so disappointing and that several aspects of the room did not meet your expectations. The condition and upkeep issues you described are not reflective of the standards we aim to uphold, and your feedback has been shared with our team for review and corrective action. We understand how disheartening this must have been, and we hope you will allow us another opportunity to provide a stay that restores your confidence in our brand. Sincerely, Hotel Management
Room was dirty, a lot of trash under the beds and the tub was disgusting it’s supposed to be white but it was brown looked like it hadn’t been cleaned. Services were terrible I tried to check in after I paid in advance but wouldn’t allow me to until my other guest arrived even tho it was only my name on the reservation to check in. Key cards stopped working after about an hour and wouldn’t issue new ones and there were no towels and wash rags in the room I went down to ask for more and I was told no. This isn’t a hotel it’s ... read more
Business response:
Dear Darius, Thank you for taking the time to share your experience with us. We sincerely apologize for the multiple concerns that affected your comfort during your stay. We understand how disappointing this must have been, and we regret that we fell short of delivering the smooth, enjoyable visit you expected. Your feedback has been shared with the relevant teams to address these matters and identify areas for improvement. While we continue to work through certain challenges, our commitment to providing a better guest exper... read more
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,295 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.