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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Limited front desk hours, hallways were dark and dirty, curtains were in bad shape, no dishes - $20 for a set. Room was clean enough, but was obviously well used.
Business response:
Dear Jim, We're glad to know the room itself met a basic level of cleanliness, but we regret that several other aspects of your stay were disappointing. Limited front desk availability, dim hallways, and worn furnishings do not reflect the standard we aim to provide. We understand how frustrating it can be to pay extra for dishes. Your comments will be shared with our team so we can address the areas in need of attention and provide better clarity regarding available amenities. We appreciate your honesty and will use your fe... read more
Terrible U.N. clean bugs
Business response:
Dear Tamika, We’re very sorry your experience was disappointing. Cleanliness and comfort are basic expectations, and it’s unacceptable that your stay involved pest concerns and a lack of proper upkeep. Your feedback will be shared with our team so we can address these issues and take corrective action. We regret that your visit left you feeling this way. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Staff were friendly and helpful but this place is definitely no-frills, run-down, and no amenities whatsoever. Bring your own shampoo and tissues. Walls and floors are thin. No staff onsite at all after 10pm.
Business response:
Dear Guest, Thank you for sharing your feedback. We are pleased to hear you felt well-supported by our team during your visit. However, we are sorry to learn that aspects of your experience fell short of your expectations. We understand how important comfort and convenience are, and your comments will be thoughtfully considered as we continue to improve. We appreciate your candidness and hope to welcome you back for a more satisfying stay in the future. Sincerely, Hotel Management
Old and outdated. Furniture was broken and unsafe
Business response:
Dear Guest, Thank you for taking the time to share your thoughts about your recent stay. We appreciate your acknowledgment and regret that the condition of the accommodations did not meet your expectations. Guest comfort and safety remain important to us, and your observations have been shared with our team for review. We value your feedback and hope to have the opportunity to provide a more refreshed and enjoyable experience on your next visit. Sincerely, Hotel Management
outdated. a lot of homeless people around the parking lot. old and dirty
Business response:
Dear Guest,We’re sorry the condition of the property and surrounding area did not meet your expectations. Maintaining a clean and comfortable environment is a priority, and we regret that your experience fell short in this regard. We take your comments seriously and will address these concerns with our team to help ensure a better experience moving forward. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Manageme... read more
The room had ants. Tolet seat broken.
Business response:
Dear Guest,We're truly sorry your stay was affected by maintenance and cleanliness concerns. Unwanted pests and any damage in the room fall short of the experience we aim to provide. We'll address these matters with our team to ensure corrective steps are taken. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Weed smoking right at the stairs entrance and the broken elevator ruined the stay
Business response:
Dear Guest,We apologize for the disruptions you encountered during your stay. A comfortable and well-maintained environment is important, and we regret that these issues affected your experience. We understand how frustrating this must have been and will be addressing these concerns to ensure a better stay for our guests. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality.Sincerely,Hotel Management
Do not go to this hotel The photos showing the hotel are not accurate. They show wooden floors and colorful walls. The actual room had old, dirty carpet that had rips and stains on it. Also, the elevator was broken and we had to walk up 3 flights with all our bags. The worst part was the hallway full of cigarette smoke. The overall condition of the hotel is horrible and shouldn’t be listed on any 3rd party sites. We had booked 3 days for an event and checked out immediately after the first night.
Business response:
Dear Lindsey,We’re truly sorry to learn about your experience. It’s disappointing that the room condition, the broken elevator, and the hallways made your stay uncomfortable. We understand how important accurate expectations and a welcoming environment are and regret we missed the mark. Your feedback will help us address these issues with our team to ensure improvements are made. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the... read more
Roaches, bed rocked when you moved in the bed, Internet service was no good and the TV constantly buffered, it’s an extended stay, but you have to buy any pots pans plates, or silverware, you have to take your trash to the dumpster, which is in the back of the building and you definitely don’t wanna do it at night, the door wouldn’t shut unless I pulled it or pushed it shut, and their pet policy is ridiculous. They allow pets but they charge you $25 per pet per night, that’s more than I pay my apartment just kind of grungy.
Business response:
Dear Megan,We regret that your experience fell short of expectations. Ensuring a comfortable and functional environment is a top priority, and we’re sorry to learn that this was not reflected during your visit. Please note that in our Select Suites, some amenities, including cookware, are available for purchase, while our Premier Suites and Suites offer complimentary cookware and additional amenities. While our pet policies are designed to accommodate all guests and their furry companions, we appreciate your feedback. Your c... read more
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.