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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
outdated. a lot of homeless people around the parking lot. old and dirty
Business response:
Dear Guest,We’re sorry the condition of the property and surrounding area did not meet your expectations. Maintaining a clean and comfortable environment is a priority, and we regret that your experience fell short in this regard. We take your comments seriously and will address these concerns with our team to help ensure a better experience moving forward. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Manageme... read more
The room had ants. Tolet seat broken.
Business response:
Dear Guest,We're truly sorry your stay was affected by maintenance and cleanliness concerns. Unwanted pests and any damage in the room fall short of the experience we aim to provide. We'll address these matters with our team to ensure corrective steps are taken. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Weed smoking right at the stairs entrance and the broken elevator ruined the stay
Business response:
Dear Guest,We apologize for the disruptions you encountered during your stay. A comfortable and well-maintained environment is important, and we regret that these issues affected your experience. We understand how frustrating this must have been and will be addressing these concerns to ensure a better stay for our guests. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality.Sincerely,Hotel Management
Do not go to this hotel The photos showing the hotel are not accurate. They show wooden floors and colorful walls. The actual room had old, dirty carpet that had rips and stains on it. Also, the elevator was broken and we had to walk up 3 flights with all our bags. The worst part was the hallway full of cigarette smoke. The overall condition of the hotel is horrible and shouldn’t be listed on any 3rd party sites. We had booked 3 days for an event and checked out immediately after the first night.
Business response:
Dear Lindsey,We’re truly sorry to learn about your experience. It’s disappointing that the room condition, the broken elevator, and the hallways made your stay uncomfortable. We understand how important accurate expectations and a welcoming environment are and regret we missed the mark. Your feedback will help us address these issues with our team to ensure improvements are made. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the... read more
Roaches, bed rocked when you moved in the bed, Internet service was no good and the TV constantly buffered, it’s an extended stay, but you have to buy any pots pans plates, or silverware, you have to take your trash to the dumpster, which is in the back of the building and you definitely don’t wanna do it at night, the door wouldn’t shut unless I pulled it or pushed it shut, and their pet policy is ridiculous. They allow pets but they charge you $25 per pet per night, that’s more than I pay my apartment just kind of grungy.
Business response:
Dear Megan,We regret that your experience fell short of expectations. Ensuring a comfortable and functional environment is a top priority, and we’re sorry to learn that this was not reflected during your visit. Please note that in our Select Suites, some amenities, including cookware, are available for purchase, while our Premier Suites and Suites offer complimentary cookware and additional amenities. While our pet policies are designed to accommodate all guests and their furry companions, we appreciate your feedback. Your c... read more
1. There are signs in the elevator that says "fully equipped Kitchens", there was nothing to cook or eat with provided. The front desk told me I could buy the items and that it would be $80. 2. The bed has 0 support and the mattress is sitting on the frame which is about 5 inches off the ground, next to impossible to get out of. 3. There was a yellow crusty substance on the side of the refrigerator. 4. There wasn't any soap or shower supplies provided, One of the worst hotels around.
Business response:
Dear Jamie,We apologize for the numerous issues you encountered during your stay. We understand that these issues significantly impacted your experience, and we're truly sorry for the inconvenience and distress caused. We will address this appropriately with our team. While we regret that your recent stay was not up to your standards, we value your input. We are committed to ensuring your next visit with us is nothing short of exceptional. Thank you for your review.Sincerely,Hotel Management
Nothing,worst experience ever!
Business response:
Dear Jessica,Thank you for sharing a review about your recent stay. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced. Our aim is to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope that you will give us another chance to make it right. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,295 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.