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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed here for 7 nights and was troubled by how the hotel handles guests with disabilities. I checked in and noted I am traveling with a dog and have a disability, asked for a room on the 1st floor in my reservation- one wasn't available and was told only the 3rd floor. I was also told that I couldn't use the elevator with my dog because of other people and allergies, and had to use the steps. I don't understand that all - you will run into people in the hallway that may have allergies?? (Mind you, I also have allergies to ... read more
This is the third time I have stayed there the first time the remote didn’t work for the TV, the second time the refrigerator banged all night long. This was our third time and it was for a funeral and we had to bring our three dogs so that meant we had to reserve two rooms And I think it’s a shame that it cost us over $900 total for two rooms for three people, three dogs, and to have our toilet, not be able to flush in one of the rooms and the light fixture had a plastic part all across the light it fell because it was tape... read more
For a place with kitchenette, not even kitchen towels were provided, forget basic pots/pans. If you wanted, you needed to purchase for $30!! Room smelled musty/damp.
Business response:
Dear Gnanaprasoona, We're sorry to hear that your stay didn't meet expectations, particularly regarding the condition of the room and the lack of readily available kitchen essentials. While we do keep cookware and kitchen items at the front desk to ensure everything is clean and ready for each guest, we understand how frustrating it can be when that isn't clearly communicated. Your comments have been noted, and we're committed to improving both our communication and the overall experience. We would like the opportunity to se... read more
The only nice thing about the place is thar it's tucked in away from the road. Front desk isn't open till 10am, which is a problem when the room i was staying in needed maintenance - hot water in bathroom sink wouldn't turn off. The problem couldn't be fixed, was not offered a different room or discount.
Business response:
Dear Jennifer, We're glad you appreciated the quiet location, but we're truly sorry for the inconvenience caused by the maintenance issue in your room. We regret that no alternate solution was offered at the time. Your comments will be shared with our team to ensure better responsiveness and support moving forward. We appreciate you bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Limited front desk hours, hallways were dark and dirty, curtains were in bad shape, no dishes - $20 for a set. Room was clean enough, but was obviously well used.
Business response:
Dear Jim, We're glad to know the room itself met a basic level of cleanliness, but we regret that several other aspects of your stay were disappointing. Limited front desk availability, dim hallways, and worn furnishings do not reflect the standard we aim to provide. We understand how frustrating it can be to pay extra for dishes. Your comments will be shared with our team so we can address the areas in need of attention and provide better clarity regarding available amenities. We appreciate your honesty and will use your fe... read more
Terrible U.N. clean bugs
Business response:
Dear Tamika, We’re very sorry your experience was disappointing. Cleanliness and comfort are basic expectations, and it’s unacceptable that your stay involved pest concerns and a lack of proper upkeep. Your feedback will be shared with our team so we can address these issues and take corrective action. We regret that your visit left you feeling this way. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Staff were friendly and helpful but this place is definitely no-frills, run-down, and no amenities whatsoever. Bring your own shampoo and tissues. Walls and floors are thin. No staff onsite at all after 10pm.
Business response:
Dear Guest, Thank you for sharing your feedback. We are pleased to hear you felt well-supported by our team during your visit. However, we are sorry to learn that aspects of your experience fell short of your expectations. We understand how important comfort and convenience are, and your comments will be thoughtfully considered as we continue to improve. We appreciate your candidness and hope to welcome you back for a more satisfying stay in the future. Sincerely, Hotel Management
Old and outdated. Furniture was broken and unsafe
Business response:
Dear Guest, Thank you for taking the time to share your thoughts about your recent stay. We appreciate your acknowledgment and regret that the condition of the accommodations did not meet your expectations. Guest comfort and safety remain important to us, and your observations have been shared with our team for review. We value your feedback and hope to have the opportunity to provide a more refreshed and enjoyable experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,295 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.