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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1. There are signs in the elevator that says "fully equipped Kitchens", there was nothing to cook or eat with provided. The front desk told me I could buy the items and that it would be $80. 2. The bed has 0 support and the mattress is sitting on the frame which is about 5 inches off the ground, next to impossible to get out of. 3. There was a yellow crusty substance on the side of the refrigerator. 4. There wasn't any soap or shower supplies provided, One of the worst hotels around.
Business response:
Dear Jamie,We apologize for the numerous issues you encountered during your stay. We understand that these issues significantly impacted your experience, and we're truly sorry for the inconvenience and distress caused. We will address this appropriately with our team. While we regret that your recent stay was not up to your standards, we value your input. We are committed to ensuring your next visit with us is nothing short of exceptional. Thank you for your review.Sincerely,Hotel Management
Nothing,worst experience ever!
Business response:
Dear Jessica,Thank you for sharing a review about your recent stay. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced. Our aim is to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope that you will give us another chance to make it right. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely,Hotel Management
Card didnt work, and nobody around to help
Business response:
Dear Paul, We apologize for the inconvenience you experienced with your key card and the lack of assistance. This is not the standard of service we strive to provide. Your feedback is important to us, and we will address this issue with our staff to ensure it doesn't happen again. We understand how frustrating this must have been and appreciate your patience. Should you choose to stay with us again, we are committed to providing a better experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
No one is here to check me in. & I can’t get through the doors nor get the keys to the room I paused fir
Business response:
Dear Charles, We apologize for the inconvenience you experienced during check-in. Your comfort and satisfaction are paramount, and we regret that we fell short of your expectations upon arrival. We are addressing this issue with our front desk team to ensure improved availability and assistance for our guests. Your feedback is invaluable as we strive to provide seamless experiences for all our guests. We appreciate your patience and understanding. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.