This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible policy. Spent 3 hours at 9 pm fighting with hotel and Expedia because one of my three employees couldn’t get into the hotel. They would not let anyone in without a scannable ID card which was lost by one of my employees weeks ago. He had multiple other ids as well as a photo of his I’d. he wasn’t even the one who’s name the hotel was in. Aweful experience
Business response:
Dear Jonahtan, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience in the future. Thank you again for your review. We hope you will be back to see us soon.Sincerely,Hotel Management
The property is run down and feels dingy. Scratchy sheets, wet carpet under the air conditioner.
Business response:
Dear Rachael, Thank you for staying with us. Our priority is to safeguard and uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We noted your observations regarding the need to update and renovate and will share these notes with our brand leaders. In the meantime, our housekeeping and maintenance staff are committed to keeping our property clean, fresh, and up-to-date throughout our... read more
I want my money back.
Business response:
Dear Mike, Thank you for the feedback. We apologize for any inconvenience you faced during your stay. If you need assistance, please reach out to us directly so we can discuss the details further. We look forward to talking with you soon.Sincerely,Hotel Management
Property was good. Staff not good at check-in. Monica was a bad reception person. We won’t be back. Hotel would not allow us to check in, because are travel time to the property was, disrupted. Had to find another lodging and was charged for the room for being late.
Business response:
Dear Wesley, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. We've shared your concerns with the management team, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
Do not stay here!!! There are roaches. I chose to sleep in my car over sleeping in that room.
Business response:
Dear april, we apologize for not meeting your expectations. Please be assured that we have shared your feedback with our pest control provider to ensure our suite is pest-free and that our guests will have a pleasant stay. We wish to welcome you back and provide us with another opportunity to serve you with seamless hospitalitySincerely,Hotel Management
When I checked in, I was literally greeted with, "your id". No, hello, how may I assist you...very gruff. The room itself had not been cleaned as there were hairs in the shower and the towels smelled of cigarette smoke even though there was a sign sharing no smoking was allowed. I was so tired, I chose not to deal with it but when cutting off the room lights notices a gap in the outside door which was so large, the outside hall light worked as a "night light". When I checked out the next morning was told that the $100 hold o... read more
Business response:
Dear Henriette, thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawle... read more
Quite miserable… they don’t tell you there is a 100 dollar security fee that’s 5 days to get back. Very dirty very nasty,,, thank b had hair in it and it was way too late at night, to cancel
Business response:
Dear Brian, We are sorry for your experience and regret your disappointment about the 100 deposit. The information regarding this fee is readily available on our website; we do regret if this was not noticed before your arrival. Also, we apologize that our housekeeping staff overlooked some areas in the preparation of your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again and are grateful for your patience during... read more
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.