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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Crap Had no dishes and charge for everything company guest I will never stay at this hotel again
Business response:
Dear Robin, Thank you for taking the time to rate our hotel. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We are also sorry for your disappointment regarding the dishware policy. The information regarding amenities has been listed on our hotel website regularly so that guests can have this information prior to their arrival. Please be assured that we take your feedback... read more
Staff and management rude, property not honor a federal issue identification card.
Business response:
Dear SERGIO, Thank you for sharing your review. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is a memorable one. Please don't hesitate to reach out to us at the hotel for any further queries. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management
Business response:
Thank you for your feedback
Zero Amenities at this hotel The hotel has partnered with another entity and as a result has zero amenities. In a suite with a stove and refrigerator, there are no utensils, no coffee maker, no dishes. If you want dishes it is a $30 charge. There are a few threadbare towels. If you want an extra you need to sign up for their service for $2 a day. The bed has three pillows, no extras, no extra blankets. There is no breakfast or coffee in the lobby. You have to take out your own trash to the back dumpster which was overflowing... read more
Business response:
Dear Heather, It was disappointing to read your comments concerning your overall stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Manag... read more
I never stayed there because at 10.30 when the lobby was supposed to be open to 12 was closed already and when i called ur customer service i was hung up on for no reason ill be in touch for a refund
Business response:
Dear James, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured; we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you again for your feedback.Sincerely,Hotel Management
This was the worst hotel I have ever stayed in. It was smelly and rundown. I'm not sure what I was expecting but it was not acceptable. We arrived late, around 11pm and there was no one to check us in. We waited for at least 30 minutes, called the 1 800 number and it wasn't clear how to get a hold of anyone who could help us. There was an incident in the hotel, I'm not sure what it was all about but the cops were there for hours one night and back again in the morning. I think they were evicting someone. Also, what the heck ... read more
Business response:
Dear Eric, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Thank you for your positive comments about the comfortable beds and our service. We hope to have anot... read more
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,295 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.